Contact Center Analytics Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2019 - 2024

Report Code: ITR 31822 Report Format: PDF + Excel (Delivery in 48 Hrs)
1. Contact Center Analytics Market - Overview
        1.1 Definitions and Scope
2. Contact Center Analytics Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Contact Center Analytics Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Contact Center Analytics Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Contact Center Analytics Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Contact Center Analytics Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Contact Center Analytics Market -Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Contact Center Analytics Market - By Type (Market Size -$Million / $Billion)
9. Contact Center Analytics Market Analysis By Component (Market Size -$Million / $Billion)
  9.1 Software
9.1.1 Speech Analytics
9.1.2 Cross-Channel Analytics
9.1.3 Predictive Analytics
9.1.4 Performance Analytics
9.1.5 Text Analytics
9.2 Services
9.2.1 Professional Services
9.2.2 Managed Services
10. Contact Center Analytics Market Analysis By Deployment (Model Market Size -$Million / $Billion)
        10.1 On-Premises
        10.2 On-Demand
11. Contact Center Analytics Market Analysis By Organization Size (Market Size -$Million / $Billion)
        11.1 Small & Medium-Sized Enterprises
        11.2 Large Enterprises
12. Contact Center Analytics Market Analysis By Industry (Market Size -$Million / $Billion)
        12.1 Healthcare & Life Sciences
        12.2 Manufacturing
        12.3 Retail & Consumer Goods
        12.4 Energy & Utilities
        12.5 Telecom & IT
        12.6 Travel & Hospitality
        12.7 Government & Defense
        12.8 Academia & Research
        12.9 Others
13. Contact Center Analytics - By Application (Market Size -$Million / $Billion)
        13.1 Segment type Size and Market Share Analysis
        13.2 Application Revenue and Trends by type of Application
        13.3 Application Segment Analysis by Type
            13.3.1 Automatic Call Distributor
            13.3.2 Log Management
            13.3.3 Risk & Compliance Management
            13.3.4 Real-Time Monitoring & Reporting
            13.3.5 Workforce Optimization
            13.3.6 Customer Experience Management
            13.3.7 Others
14. Contact Center Analytics- By Geography (Market Size -$Million / $Billion)
        14.1 Contact Center Analytics Market - North America Segment Research
        14.2 North America Market Research (Million / $Billion)
            14.2.1 Segment type Size and Market Size Analysis
            14.2.2 Revenue and Trends
            14.2.3 Application Revenue and Trends by type of Application
            14.2.4 Company Revenue and Product Analysis
            14.2.5 North America Product type and Application Market Size
                  14.2.5.1 U.S
                  14.2.5.2 Canada
                  14.2.5.3 Mexico
                  14.2.5.4 Rest of North America
        14.3 Contact Center Analytics- South America Segment Research
        14.4 South America Market Research (Market Size -$Million / $Billion)
            14.4.1 Segment type Size and Market Size Analysis
            14.4.2 Revenue and Trends
            14.4.3 Application Revenue and Trends by type of Application
            14.4.4 Company Revenue and Product Analysis
            14.4.5 South America Product type and Application Market Size
                  14.4.5.1 Brazil
                  14.4.5.2 Venezuela
                  14.4.5.3 Argentina
                  14.4.5.4 Ecuador
                  14.4.5.5 Peru
                  14.4.5.6 Colombia
                  14.4.5.7 Costa Rica
                  14.4.5.8 Rest of South America
        14.5 Contact Center Analytics- Europe Segment Research
        14.6 Europe Market Research (Market Size -$Million / $Billion)
            14.6.1 Segment type Size and Market Size Analysis
            14.6.2 Revenue and Trends
            14.6.3 Application Revenue and Trends by type of Application
            14.6.4 Company Revenue and Product Analysis
            14.6.5 Europe Segment Product type and Application Market Size
                  14.6.5.1 U.K
                  14.6.5.2 Germany
                  14.6.5.3 Italy
                  14.6.5.4 France
                  14.6.5.5 Netherlands
                  14.6.5.6 Belgium
                  14.6.5.7 Denmark
                  14.6.5.8 Spain
                  14.6.5.9 Rest of Europe
        14.7 Contact Center Analytics - APAC Segment Research
        14.8 APAC Market Research (Market Size -$Million / $Billion)
            14.8.1 Segment type Size and Market Size Analysis
            14.8.2 Revenue and Trends
            14.8.3 Application Revenue and Trends by type of Application
            14.8.4 Company Revenue and Product Analysis
            14.8.5 APAC Segment - Product type and Application Market Size
                  14.8.5.1 China
                  14.8.5.2 Australia
                  14.8.5.3 Japan
                  14.8.5.4 South Korea
                  14.8.5.5 India
                  14.8.5.6 Taiwan
                  14.8.5.7 Malaysia
                  14.8.5.8 Hong kong
                  14.8.5.9 Rest of APAC
        14.9 Contact Center Analytics - Middle East Segment and Africa Segment Research
        14.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            14.10.1 Segment type Size and Market Size Analysis
            14.10.2 Revenue and Trend Analysis
            14.10.3 Application Revenue and Trends by type of Application
            14.10.4 Company Revenue and Product Analysis
            14.10.5 Middle East Segment Product type and Application Market Size
                  14.10.5.1 Israel
                  14.10.5.2 Saudi Arabia
                  14.10.5.3 UAE
            14.10.6 Africa Segment Analysis
                  14.10.6.1 South Africa
                  14.10.6.2 Rest of Middle East & Africa
15. Contact Center Analytics Market - Entropy
        15.1 New product launches
        15.2 M&A s, collaborations, JVs and partnerships
16. Contact Center Analytics Market - Industry / Segment Competition landscape Premium
        16.1 Market Share Analysis
            16.1.1 Market Share by Country- Top companies
            16.1.2 Market Share by Region- Top 10 companies
            16.1.3 Market Share by type of Application - Top 10 companies
            16.1.4 Market Share by type of Product / Product category- Top 10 companies
            16.1.5 Market Share at global level - Top 10 companies
            16.1.6 Best Practises for companies
17. Contact Center Analytics Market - Key Company List by Country Premium
18. Contact Center Analytics Market Company Analysis
        18.1 Market Share, Company Revenue, Products, M&A, Developments
18.2 8x8, Inc.
18.3 Callminer
18.4 Cisco Systems, Inc.
18.5 Enghouse Interactive
18.6 Five9, Inc.
18.7 Genesys
18.8 Genpact Limited
18.9 Mitel Networks Corporation
18.10 Nice Ltd.
18.11 Oracle Corporation
18.12 SAP SE
18.13 Servion Global Solutions
18.14 Verint Systems Inc.
18.15 Company 14
18.16 Company 15 & More
*Financials would be provided on a best efforts basis for private companies
19. Contact Center Analytics Market - Appendix
        19.1 Abbreviations
        19.2 Sources
20. Contact Center Analytics Market - Methodology
        20.1 Research Methodology
            20.1.1 Company Expert Interviews
            20.1.2 Industry Databases
            20.1.3 Associations
            20.1.4 Company News
            20.1.5 Company Annual Reports
            20.1.6 Application Trends
            20.1.7 New Products and Product database
            20.1.8 Company Transcripts
            20.1.9 R&D Trends
            20.1.10 Key Opinion Leaders Interviews
            20.1.11 Supply and Demand Trends

LIST OF TABLES

1.Global Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
2.Global Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
2.1 On-Premises Market 2019-2024 ($M) - Global Industry Research
2.2 On-Demand Market 2019-2024 ($M) - Global Industry Research
3.Global Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
3.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Global Industry Research
3.2 Large Enterprises Market 2019-2024 ($M) - Global Industry Research
4.Global Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
4.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Global Industry Research
4.2 Manufacturing Market 2019-2024 ($M) - Global Industry Research
4.3 Retail & Consumer Goods Market 2019-2024 ($M) - Global Industry Research
4.4 Energy & Utilities Market 2019-2024 ($M) - Global Industry Research
4.5 Telecom & IT Market 2019-2024 ($M) - Global Industry Research
4.6 Travel & Hospitality Market 2019-2024 ($M) - Global Industry Research
4.7 Government & Defense Market 2019-2024 ($M) - Global Industry Research
4.8 Academia & Research Market 2019-2024 ($M) - Global Industry Research
5.Global Contact Center Analytics Market Analysis By Component Market 2019-2024 (Volume/Units)
6.Global Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 (Volume/Units)
6.1 On-Premises Market 2019-2024 (Volume/Units) - Global Industry Research
6.2 On-Demand Market 2019-2024 (Volume/Units) - Global Industry Research
7.Global Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 (Volume/Units)
7.1 Small & Medium-Sized Enterprises Market 2019-2024 (Volume/Units) - Global Industry Research
7.2 Large Enterprises Market 2019-2024 (Volume/Units) - Global Industry Research
8.Global Contact Center Analytics Market Analysis By Industry Market 2019-2024 (Volume/Units)
8.1 Healthcare & Life Sciences Market 2019-2024 (Volume/Units) - Global Industry Research
8.2 Manufacturing Market 2019-2024 (Volume/Units) - Global Industry Research
8.3 Retail & Consumer Goods Market 2019-2024 (Volume/Units) - Global Industry Research
8.4 Energy & Utilities Market 2019-2024 (Volume/Units) - Global Industry Research
8.5 Telecom & IT Market 2019-2024 (Volume/Units) - Global Industry Research
8.6 Travel & Hospitality Market 2019-2024 (Volume/Units) - Global Industry Research
8.7 Government & Defense Market 2019-2024 (Volume/Units) - Global Industry Research
8.8 Academia & Research Market 2019-2024 (Volume/Units) - Global Industry Research
9.North America Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
10.North America Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
10.1 On-Premises Market 2019-2024 ($M) - Regional Industry Research
10.2 On-Demand Market 2019-2024 ($M) - Regional Industry Research
11.North America Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
11.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Regional Industry Research
11.2 Large Enterprises Market 2019-2024 ($M) - Regional Industry Research
12.North America Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
12.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
12.2 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
12.3 Retail & Consumer Goods Market 2019-2024 ($M) - Regional Industry Research
12.4 Energy & Utilities Market 2019-2024 ($M) - Regional Industry Research
12.5 Telecom & IT Market 2019-2024 ($M) - Regional Industry Research
12.6 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
12.7 Government & Defense Market 2019-2024 ($M) - Regional Industry Research
12.8 Academia & Research Market 2019-2024 ($M) - Regional Industry Research
13.South America Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
14.South America Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
14.1 On-Premises Market 2019-2024 ($M) - Regional Industry Research
14.2 On-Demand Market 2019-2024 ($M) - Regional Industry Research
15.South America Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
15.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Regional Industry Research
15.2 Large Enterprises Market 2019-2024 ($M) - Regional Industry Research
16.South America Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
16.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
16.2 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
16.3 Retail & Consumer Goods Market 2019-2024 ($M) - Regional Industry Research
16.4 Energy & Utilities Market 2019-2024 ($M) - Regional Industry Research
16.5 Telecom & IT Market 2019-2024 ($M) - Regional Industry Research
16.6 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
16.7 Government & Defense Market 2019-2024 ($M) - Regional Industry Research
16.8 Academia & Research Market 2019-2024 ($M) - Regional Industry Research
17.Europe Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
18.Europe Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
18.1 On-Premises Market 2019-2024 ($M) - Regional Industry Research
18.2 On-Demand Market 2019-2024 ($M) - Regional Industry Research
19.Europe Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
19.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Regional Industry Research
19.2 Large Enterprises Market 2019-2024 ($M) - Regional Industry Research
20.Europe Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
20.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
20.2 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
20.3 Retail & Consumer Goods Market 2019-2024 ($M) - Regional Industry Research
20.4 Energy & Utilities Market 2019-2024 ($M) - Regional Industry Research
20.5 Telecom & IT Market 2019-2024 ($M) - Regional Industry Research
20.6 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
20.7 Government & Defense Market 2019-2024 ($M) - Regional Industry Research
20.8 Academia & Research Market 2019-2024 ($M) - Regional Industry Research
21.APAC Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
22.APAC Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
22.1 On-Premises Market 2019-2024 ($M) - Regional Industry Research
22.2 On-Demand Market 2019-2024 ($M) - Regional Industry Research
23.APAC Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
23.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Regional Industry Research
23.2 Large Enterprises Market 2019-2024 ($M) - Regional Industry Research
24.APAC Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
24.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
24.2 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
24.3 Retail & Consumer Goods Market 2019-2024 ($M) - Regional Industry Research
24.4 Energy & Utilities Market 2019-2024 ($M) - Regional Industry Research
24.5 Telecom & IT Market 2019-2024 ($M) - Regional Industry Research
24.6 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
24.7 Government & Defense Market 2019-2024 ($M) - Regional Industry Research
24.8 Academia & Research Market 2019-2024 ($M) - Regional Industry Research
25.MENA Contact Center Analytics Market Analysis By Component Market 2019-2024 ($M)
26.MENA Contact Center Analytics Market Analysis By Deployment Model Market 2019-2024 ($M)
26.1 On-Premises Market 2019-2024 ($M) - Regional Industry Research
26.2 On-Demand Market 2019-2024 ($M) - Regional Industry Research
27.MENA Contact Center Analytics Market Analysis By Organization Size Market 2019-2024 ($M)
27.1 Small & Medium-Sized Enterprises Market 2019-2024 ($M) - Regional Industry Research
27.2 Large Enterprises Market 2019-2024 ($M) - Regional Industry Research
28.MENA Contact Center Analytics Market Analysis By Industry Market 2019-2024 ($M)
28.1 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
28.2 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
28.3 Retail & Consumer Goods Market 2019-2024 ($M) - Regional Industry Research
28.4 Energy & Utilities Market 2019-2024 ($M) - Regional Industry Research
28.5 Telecom & IT Market 2019-2024 ($M) - Regional Industry Research
28.6 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
28.7 Government & Defense Market 2019-2024 ($M) - Regional Industry Research
28.8 Academia & Research Market 2019-2024 ($M) - Regional Industry Research

LIST OF FIGURES

1.US Contact Center Analytics Market Revenue, 2019-2024 ($M)
2.Canada Contact Center Analytics Market Revenue, 2019-2024 ($M)
3.Mexico Contact Center Analytics Market Revenue, 2019-2024 ($M)
4.Brazil Contact Center Analytics Market Revenue, 2019-2024 ($M)
5.Argentina Contact Center Analytics Market Revenue, 2019-2024 ($M)
6.Peru Contact Center Analytics Market Revenue, 2019-2024 ($M)
7.Colombia Contact Center Analytics Market Revenue, 2019-2024 ($M)
8.Chile Contact Center Analytics Market Revenue, 2019-2024 ($M)
9.Rest of South America Contact Center Analytics Market Revenue, 2019-2024 ($M)
10.UK Contact Center Analytics Market Revenue, 2019-2024 ($M)
11.Germany Contact Center Analytics Market Revenue, 2019-2024 ($M)
12.France Contact Center Analytics Market Revenue, 2019-2024 ($M)
13.Italy Contact Center Analytics Market Revenue, 2019-2024 ($M)
14.Spain Contact Center Analytics Market Revenue, 2019-2024 ($M)
15.Rest of Europe Contact Center Analytics Market Revenue, 2019-2024 ($M)
16.China Contact Center Analytics Market Revenue, 2019-2024 ($M)
17.India Contact Center Analytics Market Revenue, 2019-2024 ($M)
18.Japan Contact Center Analytics Market Revenue, 2019-2024 ($M)
19.South Korea Contact Center Analytics Market Revenue, 2019-2024 ($M)
20.South Africa Contact Center Analytics Market Revenue, 2019-2024 ($M)
21.North America Contact Center Analytics By Application
22.South America Contact Center Analytics By Application
23.Europe Contact Center Analytics By Application
24.APAC Contact Center Analytics By Application
25.MENA Contact Center Analytics By Application
26.Genpact Limited, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.Verint Systems Inc., Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.Genesys, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Oracle Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
30.Mitel Networks Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
31.SAP SE, Sales /Revenue, 2015-2018 ($Mn/$Bn)
32.Nice Ltd., Sales /Revenue, 2015-2018 ($Mn/$Bn)
33.Enghouse Interactive, Sales /Revenue, 2015-2018 ($Mn/$Bn)
34.Callminer, Sales /Revenue, 2015-2018 ($Mn/$Bn)