Social Customer Relationship Management (CRM) Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2019 - 2024

Report Code: ITR 37814 Report Format: PDF + Excel (Delivery in 48 Hrs)
1. Social Customer Relationship Management Market - Overview
        1.1 Definitions and Scope
2. Social Customer Relationship Management Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Social Customer Relationship Management Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Social Customer Relationship Management Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Social Customer Relationship Management Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Social Customer Relationship Management Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Social Customer Relationship Management Market -Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Social Customer Relationship Management Market - By Solution(Market Size -$Million / $Billion)
8.1 Social Monitoring & Social Listening
8.2 Social Mapping
8.3 Social Middleware
8.4 Social Management
8.5 Social Measurement
9. Social Customer Relationship Management Market - By Deployment Mode(Market Size -$Million / $Billion)
9.1 Hosted
9.2 On-Premises
10. Social Customer Relationship Management Market - By End User(Market Size -$Million / $Billion)
10.1 Small & Medium Businesses
10.2 Enterprises
11. Social Customer Relationship Management Market - By Vertical(Market Size -$Million / $Billion)
11.1 Academia & Government
11.2 Consumer Goods & Retail
11.3 Healthcare
11.4 Manufacturing
11.5 Telecom & It
11.6 Other Verticals                    
12. Social Customer Relationship Management - By Application Type(Market Size -$Million / $Billion)
        12.1 Segment type Size and Market Share Analysis
        12.2 Application Revenue and Trends by type of Application
        12.3 Application Segment Analysis by Type
            12.3.1 Customer Service & Support
            12.3.2 Marketing
            12.3.3 Sales
            12.3.4 Others
13. Social Customer Relationship Management- By Geography (Market Size -$Million / $Billion)
        13.1 Social Customer Relationship Management Market - North America Segment Research
        13.2 North America Market Research (Million / $Billion)
            13.2.1 Segment type Size and Market Size Analysis
            13.2.2 Revenue and Trends
            13.2.3 Application Revenue and Trends by type of Application
            13.2.4 Company Revenue and Product Analysis
            13.2.5 North America Product type and Application Market Size
                  13.2.5.1 U.S
                  13.2.5.2 Canada
                  13.2.5.3 Mexico
                  13.2.5.4 Rest of North America
        13.3 Social Customer Relationship Management- South America Segment Research
        13.4 South America Market Research (Market Size -$Million / $Billion)
            13.4.1 Segment type Size and Market Size Analysis
            13.4.2 Revenue and Trends
            13.4.3 Application Revenue and Trends by type of Application
            13.4.4 Company Revenue and Product Analysis
            13.4.5 South America Product type and Application Market Size
                  13.4.5.1 Brazil
                  13.4.5.2 Venezuela
                  13.4.5.3 Argentina
                  13.4.5.4 Ecuador
                  13.4.5.5 Peru
                  13.4.5.6 Colombia
                  13.4.5.7 Costa Rica
                  13.4.5.8 Rest of South America
        13.5 Social Customer Relationship Management- Europe Segment Research
        13.6 Europe Market Research (Market Size -$Million / $Billion)
            13.6.1 Segment type Size and Market Size Analysis
            13.6.2 Revenue and Trends
            13.6.3 Application Revenue and Trends by type of Application
            13.6.4 Company Revenue and Product Analysis
            13.6.5 Europe Segment Product type and Application Market Size
                  13.6.5.1 U.K
                  13.6.5.2 Germany
                  13.6.5.3 Italy
                  13.6.5.4 France
                  13.6.5.5 Netherlands
                  13.6.5.6 Belgium
                  13.6.5.7 Denmark
                  13.6.5.8 Spain
                  13.6.5.9 Rest of Europe
        13.7 Social Customer Relationship Management - APAC Segment Research
        13.8 APAC Market Research (Market Size -$Million / $Billion)
            13.8.1 Segment type Size and Market Size Analysis
            13.8.2 Revenue and Trends
            13.8.3 Application Revenue and Trends by type of Application
            13.8.4 Company Revenue and Product Analysis
            13.8.5 APAC Segment - Product type and Application Market Size
                  13.8.5.1 China
                  13.8.5.2 Australia
                  13.8.5.3 Japan
                  13.8.5.4 South Korea
                  13.8.5.5 India
                  13.8.5.6 Taiwan
                  13.8.5.7 Malaysia
                  13.8.5.8 Hong kong
                  13.8.5.9 Rest of APAC
        13.9 Social Customer Relationship Management - Middle East Segment and Africa Segment Research
        13.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            13.10.1 Segment type Size and Market Size Analysis
            13.10.2 Revenue and Trend Analysis
            13.10.3 Application Revenue and Trends by type of Application
            13.10.4 Company Revenue and Product Analysis
            13.10.5 Middle East Segment Product type and Application Market Size
                  13.10.5.1 Israel
                  13.10.5.2 Saudi Arabia
                  13.10.5.3 UAE
            13.10.6 Africa Segment Analysis
                  13.10.6.1 South Africa
                  13.10.6.2 Rest of Middle East & Africa
14. Social Customer Relationship Management Market - Entropy
        14.1 New product launches
        14.2 M&A s, collaborations, JVs and partnerships
15. Social Customer Relationship Management Market - Industry / Segment Competition landscape Premium
        15.1 Market Share Analysis
            15.1.1 Market Share by Country- Top companies
            15.1.2 Market Share by Region- Top 10 companies
            15.1.3 Market Share by type of Application - Top 10 companies
            15.1.4 Market Share by type of Product / Product category- Top 10 companies
            15.1.5 Market Share at global level - Top 10 companies
            15.1.6 Best Practises for companies
16. Social Customer Relationship Management Market - Key Company List by Country Premium
17. Social Customer Relationship Management Market Company Analysis
        17.1 Market Share, Company Revenue, Products, M&A, Developments
        17.2 IBM
        17.3 Jive Software
        17.4 Lithium
        17.5 Microsoft
        17.6 Netsuite
        17.7 Oracle
        17.8 Pegasystems
        17.9 Salesforce
        17.10 Sap
        17.11 SugarCRM
        17.12 Company 11
        17.13 Company 12 & More
*Financials would be provided on a best efforts basis for private companies
18. Social Customer Relationship Management Market - Appendix
        18.1 Abbreviations
        18.2 Sources
19. Social Customer Relationship Management Market - Methodology
        19.1 Research Methodology
            19.1.1 Company Expert Interviews
            19.1.2 Industry Databases
            19.1.3 Associations
            19.1.4 Company News
            19.1.5 Company Annual Reports
            19.1.6 Application Trends
            19.1.7 New Products and Product database
            19.1.8 Company Transcripts
            19.1.9 R&D Trends
            19.1.10 Key Opinion Leaders Interviews
            19.1.11 Supply and Demand Trends

LIST OF TABLES

1.Global Social CRM Market Analyses By Solution Market 2019-2024 ($M)
1.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Global Industry Research
1.2 Social Mapping Market 2019-2024 ($M) - Global Industry Research
1.3 Social Middleware Market 2019-2024 ($M) - Global Industry Research
1.4 Social Management Market 2019-2024 ($M) - Global Industry Research
1.5 Social Measurement Market 2019-2024 ($M) - Global Industry Research
2.Global Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
2.1 Hosted Market 2019-2024 ($M) - Global Industry Research
2.2 On-Premises Market 2019-2024 ($M) - Global Industry Research
3.Global Social CRM Market Analyses By End User Market 2019-2024 ($M)
3.1 Small & Medium Businesses Market 2019-2024 ($M) - Global Industry Research
3.2 Enterprises Market 2019-2024 ($M) - Global Industry Research
4.Global Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
4.1 Academia & Government Market 2019-2024 ($M) - Global Industry Research
4.2 Consumer Goods & Retail Market 2019-2024 ($M) - Global Industry Research
4.3 Healthcare Market 2019-2024 ($M) - Global Industry Research
4.4 Manufacturing Market 2019-2024 ($M) - Global Industry Research
4.5 Telecom & It Market 2019-2024 ($M) - Global Industry Research
5.Global Social CRM Market Analyses By Solution Market 2019-2024 (Volume/Units)
5.1 Social Monitoring & Social Listening Market 2019-2024 (Volume/Units) - Global Industry Research
5.2 Social Mapping Market 2019-2024 (Volume/Units) - Global Industry Research
5.3 Social Middleware Market 2019-2024 (Volume/Units) - Global Industry Research
5.4 Social Management Market 2019-2024 (Volume/Units) - Global Industry Research
5.5 Social Measurement Market 2019-2024 (Volume/Units) - Global Industry Research
6.Global Social CRM Market Analyses By Deployment Mode Market 2019-2024 (Volume/Units)
6.1 Hosted Market 2019-2024 (Volume/Units) - Global Industry Research
6.2 On-Premises Market 2019-2024 (Volume/Units) - Global Industry Research
7.Global Social CRM Market Analyses By End User Market 2019-2024 (Volume/Units)
7.1 Small & Medium Businesses Market 2019-2024 (Volume/Units) - Global Industry Research
7.2 Enterprises Market 2019-2024 (Volume/Units) - Global Industry Research
8.Global Social CRM Market Analyses By Vertical Market 2019-2024 (Volume/Units)
8.1 Academia & Government Market 2019-2024 (Volume/Units) - Global Industry Research
8.2 Consumer Goods & Retail Market 2019-2024 (Volume/Units) - Global Industry Research
8.3 Healthcare Market 2019-2024 (Volume/Units) - Global Industry Research
8.4 Manufacturing Market 2019-2024 (Volume/Units) - Global Industry Research
8.5 Telecom & It Market 2019-2024 (Volume/Units) - Global Industry Research
9.North America Social CRM Market Analyses By Solution Market 2019-2024 ($M)
9.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Regional Industry Research
9.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
9.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
9.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
9.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
10.North America Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
10.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
10.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
11.North America Social CRM Market Analyses By End User Market 2019-2024 ($M)
11.1 Small & Medium Businesses Market 2019-2024 ($M) - Regional Industry Research
11.2 Enterprises Market 2019-2024 ($M) - Regional Industry Research
12.North America Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
12.1 Academia & Government Market 2019-2024 ($M) - Regional Industry Research
12.2 Consumer Goods & Retail Market 2019-2024 ($M) - Regional Industry Research
12.3 Healthcare Market 2019-2024 ($M) - Regional Industry Research
12.4 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
12.5 Telecom & It Market 2019-2024 ($M) - Regional Industry Research
13.South America Social CRM Market Analyses By Solution Market 2019-2024 ($M)
13.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Regional Industry Research
13.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
13.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
13.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
13.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
14.South America Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
14.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
14.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
15.South America Social CRM Market Analyses By End User Market 2019-2024 ($M)
15.1 Small & Medium Businesses Market 2019-2024 ($M) - Regional Industry Research
15.2 Enterprises Market 2019-2024 ($M) - Regional Industry Research
16.South America Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
16.1 Academia & Government Market 2019-2024 ($M) - Regional Industry Research
16.2 Consumer Goods & Retail Market 2019-2024 ($M) - Regional Industry Research
16.3 Healthcare Market 2019-2024 ($M) - Regional Industry Research
16.4 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
16.5 Telecom & It Market 2019-2024 ($M) - Regional Industry Research
17.Europe Social CRM Market Analyses By Solution Market 2019-2024 ($M)
17.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Regional Industry Research
17.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
17.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
17.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
17.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
18.Europe Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
18.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
18.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
19.Europe Social CRM Market Analyses By End User Market 2019-2024 ($M)
19.1 Small & Medium Businesses Market 2019-2024 ($M) - Regional Industry Research
19.2 Enterprises Market 2019-2024 ($M) - Regional Industry Research
20.Europe Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
20.1 Academia & Government Market 2019-2024 ($M) - Regional Industry Research
20.2 Consumer Goods & Retail Market 2019-2024 ($M) - Regional Industry Research
20.3 Healthcare Market 2019-2024 ($M) - Regional Industry Research
20.4 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
20.5 Telecom & It Market 2019-2024 ($M) - Regional Industry Research
21.APAC Social CRM Market Analyses By Solution Market 2019-2024 ($M)
21.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Regional Industry Research
21.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
21.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
21.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
21.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
22.APAC Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
22.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
22.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
23.APAC Social CRM Market Analyses By End User Market 2019-2024 ($M)
23.1 Small & Medium Businesses Market 2019-2024 ($M) - Regional Industry Research
23.2 Enterprises Market 2019-2024 ($M) - Regional Industry Research
24.APAC Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
24.1 Academia & Government Market 2019-2024 ($M) - Regional Industry Research
24.2 Consumer Goods & Retail Market 2019-2024 ($M) - Regional Industry Research
24.3 Healthcare Market 2019-2024 ($M) - Regional Industry Research
24.4 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
24.5 Telecom & It Market 2019-2024 ($M) - Regional Industry Research
25.MENA Social CRM Market Analyses By Solution Market 2019-2024 ($M)
25.1 Social Monitoring & Social Listening Market 2019-2024 ($M) - Regional Industry Research
25.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
25.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
25.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
25.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
26.MENA Social CRM Market Analyses By Deployment Mode Market 2019-2024 ($M)
26.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
26.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
27.MENA Social CRM Market Analyses By End User Market 2019-2024 ($M)
27.1 Small & Medium Businesses Market 2019-2024 ($M) - Regional Industry Research
27.2 Enterprises Market 2019-2024 ($M) - Regional Industry Research
28.MENA Social CRM Market Analyses By Vertical Market 2019-2024 ($M)
28.1 Academia & Government Market 2019-2024 ($M) - Regional Industry Research
28.2 Consumer Goods & Retail Market 2019-2024 ($M) - Regional Industry Research
28.3 Healthcare Market 2019-2024 ($M) - Regional Industry Research
28.4 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
28.5 Telecom & It Market 2019-2024 ($M) - Regional Industry Research

LIST OF FIGURES

1.US Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
2.Canada Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
3.Mexico Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
4.Brazil Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
5.Argentina Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
6.Peru Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
7.Colombia Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
8.Chile Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
9.Rest of South America Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
10.UK Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
11.Germany Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
12.France Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
13.Italy Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
14.Spain Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
15.Rest of Europe Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
16.China Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
17.India Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
18.Japan Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
19.South Korea Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
20.South Africa Social Customer Relationship Management Market Revenue, 2019-2024 ($M)
21.North America Social Customer Relationship Management By Application
22.South America Social Customer Relationship Management By Application
23.Europe Social Customer Relationship Management By Application
24.APAC Social Customer Relationship Management By Application
25.MENA Social Customer Relationship Management By Application
26.IBM, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.Jive Software, Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.Lithium, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Oracle, Sales /Revenue, 2015-2018 ($Mn/$Bn)
30.Salesforce, Sales /Revenue, 2015-2018 ($Mn/$Bn)
31.Microsoft, Sales /Revenue, 2015-2018 ($Mn/$Bn)
32.Netsuite, Sales /Revenue, 2015-2018 ($Mn/$Bn)
33.Pegasystems, Sales /Revenue, 2015-2018 ($Mn/$Bn)
34.Sap, Sales /Revenue, 2015-2018 ($Mn/$Bn)
35.SugarCRM, Sales /Revenue, 2015-2018 ($Mn/$Bn)