Instant Messaging Software Market - Forecast(2024 - 2030)

Report Code: ITR 0269 Report Format: PDF + Excel
Instant Messaging Software Market size was valued $49.4 billion in 2019, estimated to grow at a CAGR of 7.1% during 2020-2025. The growing need for advanced messaging software in large, small and medium enterprises is fuelling the demand for instant messaging software. Furthermore, the rising need for real-time messaging solutions and enterprise messaging offering such as security compliant implementations, inbox and contact synchronization, administrative capabilities and other versatile solutions leading to efficient peer-to-peer communication will drive the instant messaging software market during the forecast period.

Report Coverage
The report: “Instant Messaging Software Market Forecast (2020-2025)”, by IndustryARC, covers an in-depth analysis of the following segments of the Instant Messaging Software Market. 

By Features: Group Chat, File sharing & Peer-to-Peer File transfer, Quick Messaging Capabilities, Voice & Video Conferencing, Alerts, Others
By Components: Web Server, Lightweight Directory Access Protocol (LDAP) Server, Simple Mail Transfer Protocol (SMTP) Server, Access Manager & Access Manager SDK, Portal 
By Type: On-premise, Cloud-based
By Application: Large Enterprises, Small & Medium Enterprises
By Geography: North America, South America, Europe, APAC, Middle East & Africa

Key Takeaways
  • In 2019, the instant messaging software market was dominated by North America owing to increasing adoption of connected mobile devices and the presence of key players including Facebook, Genesys and so on.
  • The deployment of collaborative advanced tools such as file sharing, screen sharing, group chatting and others are further enhancing the growth of the instant messaging software market
  • Moreover, the implementation of handy instant messaging software in large enterprises, and the growing demand for increasing productivity and building customer-employee relationships in enterprises are leading upsurge the market’s growth..
  • The major drawback that is hampering the growth of the market is the risk associated with the file sharing such as leading to malware attack, device loss, sending and receiving of corrupted files and so  on.

Application - Segment Analysis
Large Enterprises segment held the largest market share in the instant messaging software market in 2019. The demand for instant messaging software is highly enhancing in enterprises which are large in size and have employees located in various location as it helps them to easily connect through messaging software. Moreover, businesses are highly preferring top use this type of advanced communication software, as it helps to build employee-customer relationships and also helps to ensure that all the employees are on the same page. Furthermore, the deployment of handy instant messaging software has also led to the fueling of the company’s productivity, and with the collaboration of tools such as file sharing, screen sharing has further implemented the use of instant messaging software in large enterprises.

Geography - Segment Analysis
In 2019, North America dominated the Instant Messaging Software market with a share of more than 38.5%, followed by APAC and Europe. The growing demand for advanced messaging software in the US is growing significantly which is leading to the growth of the market in this region. Also, the presence of key players such as Facebook, Genesys, Skype, Salesforce and so on are also leading to the major factors fueling the growth of this market in the US. According to Cellular Telecommunications Industry Association, in 2018 Americans connected more than 21.5 million devices which resulted in a total of 421.7 million devices. Thus, the growth in the usage of connected mobile devices in the US will lead to propel the growth of the instant messaging software market in this North America.  [email protected]

Drivers – Instant Messaging Software Market

  • Increasing need for real-time messaging solution
The increasing need for real-time messaging solution in businesses is highly growing.  Moreover, the need to connect with the employees who are based in other locations in real-time has enhanced the demand for instant messaging software. Also, in the recent periods due to the rising effect of coronavirus has also resulted in the need for real-time messaging solution in order to businesses work accurately. This key factors will drive the demand for instant messaging software market.

  • Rising demand for Collaboration of tools 
The growing adoption of chat as the primary form of digital communication along with the collaboration of effective tools such as video conferencing, lead generating, appointment creation and so on will further enhance instant messaging software. Moreover, every kind of collaborative effort, whether small group projects or large professional teams, is becoming flexible through features such as group chatting, which allow people to remain on the same page easily and participate more effectively. Also, the growing demand for collaborative whiteboards and documents, file sharing, screen sharing and others will further upsurge the instant messaging software market in the recent years.

Challenges – Instant Messaging Software Market

  • Risk associated with large files
Instant messaging software is regarded as the most beneficial tool for large, small and medium enterprises. But the key challenge which is hampering the usage of these type of software is the handling of data. As, volume of data which are shared through instant apps are quite large, and moreover leads to risks which results in data leakage. Also, the sharing of large through these apps leads to receiving of corrupted files with insecure data, malware attack, device loss and so on. 

Market Landscape
Technology launches, acquisitions and R&D activities are key strategies adopted by players in the Instant Messaging Software market. In 2019, the market of Instant Messaging Software has been consolidated by the top ten players – Liscio, Mirrorfly, Skype, Genesys, Salesforce, Zoho, Twist, Zendesk, Facebook and Freshchat

Acquisitions/Technology Launches
  • In April 2020, Facebook along with its internal R&D group launched a new app which will allow to connect with close friends via Apple watch. The app is named as “KIT” or Keep In Touch which works with the combination of QR codes and messenger.
  • In August 2019, Facebook rolled out new suite tools for Messenger. Thus, messenger updated its platform and drives for enhancing valuable conversations between businesses and people. This new tools includes new solutions for developers and businesses using messenger. It also includes lead generation, appointment bookings, improved event reporting and others.

1. Instant Messaging Software Market - Market Overview
    1.1 Definitions and Scope
2. Instant Messaging Software Market  - Executive Summary
    2.1 Market Revenue, Market Size and Key Trends by Company
    2.2 Key trends by type 
    2.3 Key trends segmented by Geography
3. Instant Messaging Software Market – Industry Market Entry Scenario Premium
    3.1 Comparative Analysis
        3.1.1 Product/Company Benchmarking-Top 5 Companies
        3.1.2 Top 5 Financial Analysis
        3.1.3 Market Value Split by Top 5 Companies
        3.1.4 Patent Analysis
        3.1.5 Pricing Analysis
4. Instant Messaging Software Market – Startup companies Scenario Premium Premium
    4.1 Top 10 startup company Analysis by
        4.1.1 Investment
        4.1.2 Revenue
        4.1.3 Market Shares
        4.1.4 Market Size and Application Analysis
    4.1.5 Venture Capital and Funding Scenario
5. 3D Cloud based Navigation Market – Industry Market Entry Scenario (Premium)
    5.1 Regulatory Framework Overview
    5.2 New Business and Ease of Doing business index
    5.3 Case studies of successful ventures
    5.4 Customer Analysis – Top 10 companies
6. Instant Messaging Software System Market - Market Forces
    6.1 Market Drivers
    6.2 Market Constraints
    6.3 Porters five force model
        6.3.1 Bargaining power of suppliers
        6.3.2 Bargaining powers of customers
        6.3.3 Threat of new entrants
        6.3.4 Rivalry among existing players
        6.3.5 Threat of substitutes 
7. Instant Messaging Software Market – By Strategic Analysis (Market Size -$Million/Billion)
    7.1 Value Chain Analysis
    7.2 Opportunities Analysis
    7.3 Product Life Cycle/Market Life Cycle Analysis
    7.4 Suppliers and Distributors
8. Instant Messaging Software Market – By Features
    8.1 Group Chat
    8.2 File sharing & Peer-to-Peer File transfer
    8.3 Quick Messaging Capabilities
    8.4 Voice & Video Conferencing
    8.5 Alerts
    8.6 Others
9. Instant Messaging Software Market - By Components
    9.1 Web Server
    9.2 Lightweight Directory Access Protocol (LDAP) Server
    9.3 Simple Mail Transfer Protocol (SMTP) Server
    9.4 Access Manager & Access Manager SDK
    9.5 Portal Server
10. Instant Messaging Software Market – By Standards
    10.1 LDAP
    10.2 HTML
    10.3 HTTP
    10.4 SMTP
    10.5 TCP/IP
    10.6 XMPP
11. Instant Messaging Software Market – BY Type
    11.1 On-Premise
    11.2 Cloud-based
12. Instant Messaging Software Market – By Application
    12.1 Large Enterprise
    12.2 Small & medium Enterprises
13. Instant Messaging Software Market - By Geography (Market Size -$Million)
    13.1 North America
        13.1.1 U.S.
        13.1.2 Canada
        13.1.3 Mexico
    13.2 South America
        13.2.1 Brazil
        13.2.2 Argentina
        13.2.3 Rest of Americas
    13.3 Europe
        13.3.1 U.K.
        13.3.2 Germany
        13.3.3 France
        13.3.4 Italy
        13.3.5 Netherlands
        13.3.6 Rest of Europe
    13.4 Asia-Pacific (APAC)
        13.4.1 China
        13.4.2 Japan
        13.4.3 India
        13.4.4 South Korea
        13.4.5 Australia & New Zealand
        13.4.6 Rest of APAC
    13.5 Rest of World (RoW)
        13.5.1 Middle East
        13.5.2 Africa
14. Instant Messaging Software Market - Market Entropy
    14.1 New product launches
    14.2 M&A's, collaborations, JVs and partnerships 
15. Instant Messaging Software Market – Industry / Segment Competition landscape Premium (Premium)
    15.1 Market Share Analysis
        15.1.1 Market Share by Country- Top companies
        15.1.2 Market Share by Region- Top 10 companies
        15.1.3 Market Share by type of Application – Top 10 companies
        15.1.4 Market Share by type of Product / Product category- Top 10 companies
        15.1.5 Market Share at global level- Top 10 companies
        15.1.6 Best Practices for companies
16. Instant Messaging Software Market – Key Company List by Country Premium (Premium)
17. Instant Messaging Software Market - Company Analysis
    17.1 Liscio
    17.2 Mirrorfly
    17.3 Skype 
    17.4 Genesys
    17.5 Salesforce
    17.6 Zoho
    17.7 Twist
    17.8 Zendesk
    17.9 Company 10
    17.10 Company 11 and more
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