Bot Services Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2020 - 2025

Report Code: ITR 85703 Report Format: PDF + Excel (Delivery in 48 Hrs)
Overview
Bot services market is expected to reach $14.2 billion by 2025 at a CAGR of 36.0% during the forecast period 2020-2025. Companies are focusing on replacing the human workforce with bots for better efficiency and cost-effectiveness. Bot service providers offer various tools and platforms to develop and deploy bot services as per the need of the end-user, in turn, contributing to the market’s growth. Increasing usage of bots in various sectors such as BFSI, E-commerce and other due to rising penetration of Internet and online services is a major factor expected to drive growth of the global bot services market in the forecast period 2020-2025.

Report Coverage
The report: “Bot Services Market – Forecast (2020-2025)”, by IndustryARC covers an in-depth analysis of the following segments of the Bot Services market

By Technology: Framework (Natural Language Processing (NLP), Machine Learning, Artificial Neural Network, Bot Analytics), Platform 
By Model: Text and Rich Media, Audio, Video
By Deployment Channel: Websites, Contact Center and Customer Service, Social Media, Mobile Applications
By End-User Vertical: Banking, Financial Services, and Insurance (BFSI), Government, Real Estate, Media and Entertainment, Telecom, Retail and Ecommerce, Education, Travel and Hospitality, Healthcare, Others
By Geography: North America (U.S, Canada, Mexico), South America(Brazil, Argentina and others), Europe(Germany, UK, France, Italy, Spain, Russia and Others), APAC(China, Japan India, SK, Aus and Others), and RoW (Middle east and Africa)

Key Takeaways
  • North America dominated the market by a market share of more than 37.5% in 2019. Early adoption of advanced technologies, growing dominance of retail, Healthcare, E-commerce and social media platforms are analysed to drive the market. 
  • Several companies are updating their traditional customer services by deploying AI enabled bot services to attract the customers.
  • Bot Services in BFSI is growing at a CAGR of 41.2% in the forecast period as these services sort out complex issues and create a more positive banking experience.
  • Bot Services top 10 companies include Amazon Web Services, Aspect Software, Astute Solutions, Cognicor Technologies, Creative Virtual, eGain Corporation, Google, IBM, Inbenta Technologies, Microsoft,  Nuance Communications among others.

By Deployment Channel - Segment Analysis 
Bot services in Customer services segment is growing at a highest CAGR of 40.2% in the forecast period. A customer service bot uses artificial intelligence (AI) and machine learning to answer basic customer questions via a business messenger. The use of bot services in customer service industry is growing. According to report given by Forbes, more than 67% of consumers worldwide used a bot services for customer support in the past year and around 85% of all customer interactions will be handled without a human agent by 2020.  Similarly, 40% of consumers do not care whether a bot or a real human helps them, as long as they are getting the help they need. Chatbots can save up to 30% in customer support cost and can help businesses save on customer service costs by speeding up response times and answering up to 80% of routine questions. Several companies have been raising funds for advancements in customer service platform. In 2020, Ada raised $44M Series B funding to improve its chatbot customer service platform. Similarly, several other companies have been investing heavily for the advancements in this platform. Hence these advancements are analysed to drive the market in the forecast period 2020-2025.

By Industry Vertical - Segment Analysis
Bot Services in BFSI is growing at a CAGR of 41.2% in the forecast period. These services for BFSI can serve the most basic needs of the customers, such as balance inquiry, loan queries, bank account details, etc. In addition it also allows the customer service representatives to sort out complex issues and create a more positive banking experience. Several banking institutions have been investing heavily for deploying these services. In 2019, YES Bank with integration with Microsoft has introduced YES ROBOT, an artificial intelligence-enabled bot service to support its customers to perform financial and non-financial banking transactions by using conversational AI. Similarly, Bank of America, Citi bank and so on are investing heavily for the adoption of these services. Hence these significant deployment are analyzed to drive the market in the forecast period 2020-2025.

By Geography - Segment Analysis
North America dominated the market by a market share of more than 37.5% in 2019. Early adoption of advanced technologies, growing dominance of retail, Healthcare, E-commerce and social media platforms are analysed to drive the market. In addition Enterprises in the US and Canada are adopting these bot services to engage with their customers. Companies such as Amazon, Microsoft have been investing heavily for advancements in bot services. Moreover users in this region are more interested to use these services. According to the report given by Forbes 62% of US consumers like using bot services to interact with businesses. In addition 64% of organizations in U.S and Canada plan to increase their AI investment by 2020. Hence these advancements are analysed to drive the market in the forecast period 2020-2025.

Drivers – Bot Services Market
  • Outbreak of Corona virus helps in assisting the market growth
The rise of coronavirus pandemic has resulted in lockdowns in many countries which has caused a spectacular boom to the bot services market. Bot services has been increasingly deployed by various organizations to respond to customer queries and other related information. As remote working has been adopted by the different organization due to lockdown imposed in states or countries, the companies are heavily dependent on bot services to reduce the burden of customer queries due to minimal availability of customer service employees. Also, the bot services are providing millions of people with the necessary information pertaining to COVID-19 daily. For instance, in April 2020, WHO has launched a Facebook Messenger version of its WHO Health Alert platform that offers instant and accurate information about COVID-19. Similarly, several other companies are shifting their traditional customer services by deploying AI enabled bot services. Hence the impact of covid-19 is analyzed to drive the market growth in the forecast period.
  • Increased demand for bots in healthcare sector
Healthcare service providers are continuously partnering with bot service companies to assist the patients better. According to NCBI, patients spends about 30 minutes on average to find out the right service that their local hospital can provide, and the average nurse spends 1 hour a day trying to connect to the right doctor. Bot services are a convenient way for patients to get answers to questions about their healthcare accounts, coverage, claims and even minor health concerns, via their mobile devices and desktops. Moreover, healthcare service providers are actively engaging their patients with recent in-patient procedures and chronic conditions such as diabetes, cardiovascular diseases, arthritis, and so on through these services. In addition healthcare companies such as GYAN, Apollo, Cardinal health inc, CVS Health Corp and so on are investing heavily for these services. Hence these benefits are analysed to drive the market in the forecast period 2020-2025.
 
Challenges – Bot Services Market
  • Limitations of bot services in understanding user context
Bot services are programmed to answer what they are taught. They cannot understand the context of humans, and this is a massive gap that can even lead to an irate customer. In addition the AI-powered smart-bots can understand the general context, but 40 out of 100 cases are not related to the general context. Hence these kinds of limitations are analyzed to hamper the market growth in the forecast period 2020-2025.

Market Landscape
Technology launches, acquisitions, Partnerships and R&D activities are key strategies adopted by players in the LATAM LMS-Frontline worker training market. In 2019, the market of Bot Services industry outlook has been fragmented by several companies.  Bot Services top 10 companies include Amazon Web Services, Aspect Software, Astute Solutions, Cognicor Technologies, Creative Virtual, eGain Corporation, Google, IBM, Inbenta Technologies, Microsoft,  Nuance Communications among others.

Acquisitions/Technology Launches
  • In 2017, Microsoft launched Azure Bot Service to bring more bots and AI into the cloud.
1. Bot Services Market - Overview
        1.1 Definitions and Scope
2. Bot Services Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Bot Services Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Bot Services Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Bot Services Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Bot Services Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Bot Services Market -Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Bot Services Market - By Service (Market Size -$Million / $Billion)
8.1 Framework 
8.1.1 Natural Language Processing (NLP)
8.1.2 Machine Learning
8.1.3 Artificial Neural Network
8.1.4 Bot Analytics
8.2 Platform
9. Bot Services Market - By Model (Market Size -$Million / $Billion)
9.1 Text and Rich Media 
9.2 Audio 
9.3 Video
10. Bot Services Market - By Deployment Channel (Market Size -$Million / $Billion)
10.1 Websites 
10.2 Contact Center and Customer Service 
10.3 Social Media 
10.4 Mobile Applications
11. Bot Services - By End-User Vertical (Market Size -$Million / $Billion)
11.1 Banking, Financial Services, and Insurance (BFSI) 
11.2 Government 
11.3 Real Estate 
11.4 Media and Entertainment 
11.5 Telecom 
11.6 Retail and Ecommerce 
11.7 Education 
11.8 Travel and Hospitality 
11.9 Healthcare 
11.10 Others
12. Bot Services- By Geography (Market Size -$Million / $Billion)
        12.1 Bot Services Market - North America Segment Research
        12.2 North America Market Research (Million / $Billion)
            12.2.1 Segment type Size and Market Size Analysis
            12.2.2 Revenue and Trends
            12.2.3 Application Revenue and Trends by type of Application
            12.2.4 Company Revenue and Product Analysis
            12.2.5 North America Product type and Application Market Size
                  12.2.5.1 U.S
                  12.2.5.2 Canada
                  12.2.5.3 Mexico
                  12.2.5.4 Rest of North America
        12.3 Bot Services- South America Segment Research
        12.4 South America Market Research (Market Size -$Million / $Billion)
            12.4.1 Segment type Size and Market Size Analysis
            12.4.2 Revenue and Trends
            12.4.3 Application Revenue and Trends by type of Application
            12.4.4 Company Revenue and Product Analysis
            12.4.5 South America Product type and Application Market Size
                  12.4.5.1 Brazil
                  12.4.5.2 Venezuela
                  12.4.5.3 Argentina
                  12.4.5.4 Ecuador
                  12.4.5.5 Peru
                  12.4.5.6 Colombia
                  12.4.5.7 Costa Rica
                  12.4.5.8 Rest of South America
        12.5 Bot Services- Europe Segment Research
        12.6 Europe Market Research (Market Size -$Million / $Billion)
            12.6.1 Segment type Size and Market Size Analysis
            12.6.2 Revenue and Trends
            12.6.3 Application Revenue and Trends by type of Application
            12.6.4 Company Revenue and Product Analysis
            12.6.5 Europe Segment Product type and Application Market Size
                  12.6.5.1 U.K
                  12.6.5.2 Germany
                  12.6.5.3 Italy
                  12.6.5.4 France
                  12.6.5.5 Netherlands
                  12.6.5.6 Belgium
                  12.6.5.7 Denmark
                  12.6.5.8 Spain
                  12.6.5.9 Rest of Europe
        12.7 Bot Services - APAC Segment Research
        12.8 APAC Market Research (Market Size -$Million / $Billion)
            12.8.1 Segment type Size and Market Size Analysis
            12.8.2 Revenue and Trends
            12.8.3 Application Revenue and Trends by type of Application
            12.8.4 Company Revenue and Product Analysis
            12.8.5 APAC Segment - Product type and Application Market Size
                  12.8.5.1 China
                  12.8.5.2 Australia
                  12.8.5.3 Japan
                  12.8.5.4 South Korea
                  12.8.5.5 India
                  12.8.5.6 Taiwan
                  12.8.5.7 Malaysia
                  12.8.5.8 Hong Kong
                  12.8.5.9 Rest of APAC
        12.9 Bot Services - Middle East Segment and Africa Segment Research
        12.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            12.10.1 Segment type Size and Market Size Analysis
            12.10.2 Revenue and Trend Analysis
            12.10.3 Application Revenue and Trends by type of Application
            12.10.4 Company Revenue and Product Analysis
            12.10.5 Middle East Segment Product type and Application Market Size
                  12.10.5.1 Israel
                  12.10.5.2 Saudi Arabia
                  12.10.5.3 UAE
            12.10.6 Africa Segment Analysis
                  12.10.6.1 South Africa
                  12.10.6.2 Rest of Middle East & Africa
13. Bot Services Market - Entropy
        13.1 New product launches
        13.2 M&A s, collaborations, JVs and partnerships
14. Bot Services Market - Industry / Segment Competition landscape Premium
        14.1 Market Share Analysis
            14.1.1 Market Share by Country- Top companies
            14.1.2 Market Share by Region- Top 10 companies
            14.1.3 Market Share by type of Application - Top 10 companies
            14.1.4 Market Share by type of Product / Product category- Top 10 companies
            14.1.5 Market Share at global level - Top 10 companies
            14.1.6 Best Practises for companies
15. Bot Services Market - Key Company List by Country Premium
16. Bot Services Market Company Analysis
        16.1 Market Share, Company Revenue, Products, M&A, Developments
        16.2 24/7 Customer
        16.3 Amazon Web Services
        16.4 Aspect Software
        16.5 Astute Solutions
        16.6 Cognicor Technologies
        16.7 Creative Virtual
        16.8 Facebook
        16.9 Google
        16.10 IBM
        16.11 Inbenta Technologies
        16.12 Microsoft
        16.13 Nuance Communications
        16.14 Company 13
        16.15 Company 14 & More
*Financials would be provided on a best efforts basis for private companies
17. Bot Services Market - Appendix
        17.1 Abbreviations
        17.2 Sources
18. Bot Services Market - Methodology
        18.1 Research Methodology
            18.1.1 Company Expert Interviews
            18.1.2 Industry Databases
            18.1.3 Associations
            18.1.4 Company News
            18.1.5 Company Annual Reports
            18.1.6 Application Trends
            18.1.7 New Products and Product database
            18.1.8 Company Transcripts
            18.1.9 R&D Trends
            18.1.10 Key Opinion Leaders Interviews
            18.1.11 Supply and Demand Trends

LIST OF TABLES

1.Global Bot Services Market Analysis By Service Market 2019-2024 ($M)
1.1 Framework Market 2019-2024 ($M) - Global Industry Research
1.1.1 Natural Language Processing Market 2019-2024 ($M)
1.1.2 Machine Learning Market 2019-2024 ($M)
1.1.3 Artificial Neural Network Market 2019-2024 ($M)
1.1.4 Bot Analytics Market 2019-2024 ($M)
1.2 Platform Market 2019-2024 ($M) - Global Industry Research
2.Global Bot Services Market Analysis By Mode Market 2019-2024 ($M)
2.1 Text & Rich Media Market 2019-2024 ($M) - Global Industry Research
2.2 Audio Market 2019-2024 ($M) - Global Industry Research
2.3 Video Market 2019-2024 ($M) - Global Industry Research
3.Global Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
3.1 Websites Market 2019-2024 ($M) - Global Industry Research
3.2 Contact Center & Customer Service Market 2019-2024 ($M) - Global Industry Research
3.3 Social Media Market 2019-2024 ($M) - Global Industry Research
3.4 Mobile Applications Market 2019-2024 ($M) - Global Industry Research
3.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
3.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
4.Global Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
4.1 Government Market 2019-2024 ($M) - Global Industry Research
4.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
4.2 Real Estate Market 2019-2024 ($M) - Global Industry Research
4.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
4.3 Media & Entertainment Market 2019-2024 ($M) - Global Industry Research
4.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
4.4 Telecom Market 2019-2024 ($M) - Global Industry Research
4.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
4.5 Retail & Ecommerce Market 2019-2024 ($M) - Global Industry Research
4.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
4.6 Education Market 2019-2024 ($M) - Global Industry Research
4.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
4.7 Travel & Hospitality Market 2019-2024 ($M) - Global Industry Research
4.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
4.8 Healthcare Market 2019-2024 ($M) - Global Industry Research
4.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)
5.Global Bot Services Market Analysis By Service Market 2019-2024 (Volume/Units)
5.1 Framework Market 2019-2024 (Volume/Units) - Global Industry Research
5.1.1 Natural Language Processing Market 2019-2024 (Volume/Units)
5.1.2 Machine Learning Market 2019-2024 (Volume/Units)
5.1.3 Artificial Neural Network Market 2019-2024 (Volume/Units)
5.1.4 Bot Analytics Market 2019-2024 (Volume/Units)
5.2 Platform Market 2019-2024 (Volume/Units) - Global Industry Research
6.Global Bot Services Market Analysis By Mode Market 2019-2024 (Volume/Units)
6.1 Text & Rich Media Market 2019-2024 (Volume/Units) - Global Industry Research
6.2 Audio Market 2019-2024 (Volume/Units) - Global Industry Research
6.3 Video Market 2019-2024 (Volume/Units) - Global Industry Research
7.Global Bot Services Market Analysis By Deployment Channel Market 2019-2024 (Volume/Units)
7.1 Websites Market 2019-2024 (Volume/Units) - Global Industry Research
7.2 Contact Center & Customer Service Market 2019-2024 (Volume/Units) - Global Industry Research
7.3 Social Media Market 2019-2024 (Volume/Units) - Global Industry Research
7.4 Mobile Applications Market 2019-2024 (Volume/Units) - Global Industry Research
7.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 (Volume/Units)
7.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 (Volume/Units)
8.Global Bot Services Market Analysis By End-User Vertical Market 2019-2024 (Volume/Units)
8.1 Government Market 2019-2024 (Volume/Units) - Global Industry Research
8.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 (Volume/Units)
8.2 Real Estate Market 2019-2024 (Volume/Units) - Global Industry Research
8.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 (Volume/Units)
8.3 Media & Entertainment Market 2019-2024 (Volume/Units) - Global Industry Research
8.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 (Volume/Units)
8.4 Telecom Market 2019-2024 (Volume/Units) - Global Industry Research
8.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 (Volume/Units)
8.5 Retail & Ecommerce Market 2019-2024 (Volume/Units) - Global Industry Research
8.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 (Volume/Units)
8.6 Education Market 2019-2024 (Volume/Units) - Global Industry Research
8.6.1 Use CaseSmart Education System Market 2019-2024 (Volume/Units)
8.7 Travel & Hospitality Market 2019-2024 (Volume/Units) - Global Industry Research
8.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 (Volume/Units)
8.8 Healthcare Market 2019-2024 (Volume/Units) - Global Industry Research
8.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 (Volume/Units)
9.North America Bot Services Market Analysis By Service Market 2019-2024 ($M)
9.1 Framework Market 2019-2024 ($M) - Regional Industry Research
9.1.1 Natural Language Processing Market 2019-2024 ($M)
9.1.2 Machine Learning Market 2019-2024 ($M)
9.1.3 Artificial Neural Network Market 2019-2024 ($M)
9.1.4 Bot Analytics Market 2019-2024 ($M)
9.2 Platform Market 2019-2024 ($M) - Regional Industry Research
10.North America Bot Services Market Analysis By Mode Market 2019-2024 ($M)
10.1 Text & Rich Media Market 2019-2024 ($M) - Regional Industry Research
10.2 Audio Market 2019-2024 ($M) - Regional Industry Research
10.3 Video Market 2019-2024 ($M) - Regional Industry Research
11.North America Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
11.1 Websites Market 2019-2024 ($M) - Regional Industry Research
11.2 Contact Center & Customer Service Market 2019-2024 ($M) - Regional Industry Research
11.3 Social Media Market 2019-2024 ($M) - Regional Industry Research
11.4 Mobile Applications Market 2019-2024 ($M) - Regional Industry Research
11.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
11.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
12.North America Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
12.1 Government Market 2019-2024 ($M) - Regional Industry Research
12.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
12.2 Real Estate Market 2019-2024 ($M) - Regional Industry Research
12.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
12.3 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
12.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
12.4 Telecom Market 2019-2024 ($M) - Regional Industry Research
12.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
12.5 Retail & Ecommerce Market 2019-2024 ($M) - Regional Industry Research
12.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
12.6 Education Market 2019-2024 ($M) - Regional Industry Research
12.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
12.7 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
12.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
12.8 Healthcare Market 2019-2024 ($M) - Regional Industry Research
12.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)
13.South America Bot Services Market Analysis By Service Market 2019-2024 ($M)
13.1 Framework Market 2019-2024 ($M) - Regional Industry Research
13.1.1 Natural Language Processing Market 2019-2024 ($M)
13.1.2 Machine Learning Market 2019-2024 ($M)
13.1.3 Artificial Neural Network Market 2019-2024 ($M)
13.1.4 Bot Analytics Market 2019-2024 ($M)
13.2 Platform Market 2019-2024 ($M) - Regional Industry Research
14.South America Bot Services Market Analysis By Mode Market 2019-2024 ($M)
14.1 Text & Rich Media Market 2019-2024 ($M) - Regional Industry Research
14.2 Audio Market 2019-2024 ($M) - Regional Industry Research
14.3 Video Market 2019-2024 ($M) - Regional Industry Research
15.South America Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
15.1 Websites Market 2019-2024 ($M) - Regional Industry Research
15.2 Contact Center & Customer Service Market 2019-2024 ($M) - Regional Industry Research
15.3 Social Media Market 2019-2024 ($M) - Regional Industry Research
15.4 Mobile Applications Market 2019-2024 ($M) - Regional Industry Research
15.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
15.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
16.South America Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
16.1 Government Market 2019-2024 ($M) - Regional Industry Research
16.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
16.2 Real Estate Market 2019-2024 ($M) - Regional Industry Research
16.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
16.3 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
16.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
16.4 Telecom Market 2019-2024 ($M) - Regional Industry Research
16.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
16.5 Retail & Ecommerce Market 2019-2024 ($M) - Regional Industry Research
16.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
16.6 Education Market 2019-2024 ($M) - Regional Industry Research
16.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
16.7 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
16.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
16.8 Healthcare Market 2019-2024 ($M) - Regional Industry Research
16.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)
17.Europe Bot Services Market Analysis By Service Market 2019-2024 ($M)
17.1 Framework Market 2019-2024 ($M) - Regional Industry Research
17.1.1 Natural Language Processing Market 2019-2024 ($M)
17.1.2 Machine Learning Market 2019-2024 ($M)
17.1.3 Artificial Neural Network Market 2019-2024 ($M)
17.1.4 Bot Analytics Market 2019-2024 ($M)
17.2 Platform Market 2019-2024 ($M) - Regional Industry Research
18.Europe Bot Services Market Analysis By Mode Market 2019-2024 ($M)
18.1 Text & Rich Media Market 2019-2024 ($M) - Regional Industry Research
18.2 Audio Market 2019-2024 ($M) - Regional Industry Research
18.3 Video Market 2019-2024 ($M) - Regional Industry Research
19.Europe Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
19.1 Websites Market 2019-2024 ($M) - Regional Industry Research
19.2 Contact Center & Customer Service Market 2019-2024 ($M) - Regional Industry Research
19.3 Social Media Market 2019-2024 ($M) - Regional Industry Research
19.4 Mobile Applications Market 2019-2024 ($M) - Regional Industry Research
19.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
19.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
20.Europe Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
20.1 Government Market 2019-2024 ($M) - Regional Industry Research
20.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
20.2 Real Estate Market 2019-2024 ($M) - Regional Industry Research
20.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
20.3 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
20.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
20.4 Telecom Market 2019-2024 ($M) - Regional Industry Research
20.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
20.5 Retail & Ecommerce Market 2019-2024 ($M) - Regional Industry Research
20.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
20.6 Education Market 2019-2024 ($M) - Regional Industry Research
20.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
20.7 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
20.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
20.8 Healthcare Market 2019-2024 ($M) - Regional Industry Research
20.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)
21.APAC Bot Services Market Analysis By Service Market 2019-2024 ($M)
21.1 Framework Market 2019-2024 ($M) - Regional Industry Research
21.1.1 Natural Language Processing Market 2019-2024 ($M)
21.1.2 Machine Learning Market 2019-2024 ($M)
21.1.3 Artificial Neural Network Market 2019-2024 ($M)
21.1.4 Bot Analytics Market 2019-2024 ($M)
21.2 Platform Market 2019-2024 ($M) - Regional Industry Research
22.APAC Bot Services Market Analysis By Mode Market 2019-2024 ($M)
22.1 Text & Rich Media Market 2019-2024 ($M) - Regional Industry Research
22.2 Audio Market 2019-2024 ($M) - Regional Industry Research
22.3 Video Market 2019-2024 ($M) - Regional Industry Research
23.APAC Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
23.1 Websites Market 2019-2024 ($M) - Regional Industry Research
23.2 Contact Center & Customer Service Market 2019-2024 ($M) - Regional Industry Research
23.3 Social Media Market 2019-2024 ($M) - Regional Industry Research
23.4 Mobile Applications Market 2019-2024 ($M) - Regional Industry Research
23.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
23.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
24.APAC Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
24.1 Government Market 2019-2024 ($M) - Regional Industry Research
24.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
24.2 Real Estate Market 2019-2024 ($M) - Regional Industry Research
24.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
24.3 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
24.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
24.4 Telecom Market 2019-2024 ($M) - Regional Industry Research
24.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
24.5 Retail & Ecommerce Market 2019-2024 ($M) - Regional Industry Research
24.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
24.6 Education Market 2019-2024 ($M) - Regional Industry Research
24.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
24.7 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
24.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
24.8 Healthcare Market 2019-2024 ($M) - Regional Industry Research
24.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)
25.MENA Bot Services Market Analysis By Service Market 2019-2024 ($M)
25.1 Framework Market 2019-2024 ($M) - Regional Industry Research
25.1.1 Natural Language Processing Market 2019-2024 ($M)
25.1.2 Machine Learning Market 2019-2024 ($M)
25.1.3 Artificial Neural Network Market 2019-2024 ($M)
25.1.4 Bot Analytics Market 2019-2024 ($M)
25.2 Platform Market 2019-2024 ($M) - Regional Industry Research
26.MENA Bot Services Market Analysis By Mode Market 2019-2024 ($M)
26.1 Text & Rich Media Market 2019-2024 ($M) - Regional Industry Research
26.2 Audio Market 2019-2024 ($M) - Regional Industry Research
26.3 Video Market 2019-2024 ($M) - Regional Industry Research
27.MENA Bot Services Market Analysis By Deployment Channel Market 2019-2024 ($M)
27.1 Websites Market 2019-2024 ($M) - Regional Industry Research
27.2 Contact Center & Customer Service Market 2019-2024 ($M) - Regional Industry Research
27.3 Social Media Market 2019-2024 ($M) - Regional Industry Research
27.4 Mobile Applications Market 2019-2024 ($M) - Regional Industry Research
27.4.1 Use CasePersonal Banking Assistant to Help Clients Deciding on Investment Plans Market 2019-2024 ($M)
27.4.2 Use CaseInsurance Opting & Renewal Options With Quick Assistance at Any Given Time Market 2019-2024 ($M)
28.MENA Bot Services Market Analysis By End-User Vertical Market 2019-2024 ($M)
28.1 Government Market 2019-2024 ($M) - Regional Industry Research
28.1.1 Use CaseReduction Frequency of Calls on Police Helpline Number Market 2019-2024 ($M)
28.2 Real Estate Market 2019-2024 ($M) - Regional Industry Research
28.2.1 Use CaseReal-Time Updates of Property Rates & Availability Market 2019-2024 ($M)
28.3 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
28.3.1 Use CaseTicket Bookings & Entertainment-Related Blogs Market 2019-2024 ($M)
28.4 Telecom Market 2019-2024 ($M) - Regional Industry Research
28.4.1 Use CaseAugmented Customer Service Related to Network & Billing Instances Market 2019-2024 ($M)
28.5 Retail & Ecommerce Market 2019-2024 ($M) - Regional Industry Research
28.5.1 Use CaseEase of Access for Buyers to Place & Replace Orders Market 2019-2024 ($M)
28.6 Education Market 2019-2024 ($M) - Regional Industry Research
28.6.1 Use CaseSmart Education System Market 2019-2024 ($M)
28.7 Travel & Hospitality Market 2019-2024 ($M) - Regional Industry Research
28.7.1 Use CaseEasy Flight Bookings With Real-Time Updates Market 2019-2024 ($M)
28.8 Healthcare Market 2019-2024 ($M) - Regional Industry Research
28.8.1 Use CaseElectronic Health & Medical Record Market 2019-2024 ($M)

LIST OF FIGURES

1.US Bot Services Market Revenue, 2019-2024 ($M)
2.Canada Bot Services Market Revenue, 2019-2024 ($M)
3.Mexico Bot Services Market Revenue, 2019-2024 ($M)
4.Brazil Bot Services Market Revenue, 2019-2024 ($M)
5.Argentina Bot Services Market Revenue, 2019-2024 ($M)
6.Peru Bot Services Market Revenue, 2019-2024 ($M)
7.Colombia Bot Services Market Revenue, 2019-2024 ($M)
8.Chile Bot Services Market Revenue, 2019-2024 ($M)
9.Rest of South America Bot Services Market Revenue, 2019-2024 ($M)
10.UK Bot Services Market Revenue, 2019-2024 ($M)
11.Germany Bot Services Market Revenue, 2019-2024 ($M)
12.France Bot Services Market Revenue, 2019-2024 ($M)
13.Italy Bot Services Market Revenue, 2019-2024 ($M)
14.Spain Bot Services Market Revenue, 2019-2024 ($M)
15.Rest of Europe Bot Services Market Revenue, 2019-2024 ($M)
16.China Bot Services Market Revenue, 2019-2024 ($M)
17.India Bot Services Market Revenue, 2019-2024 ($M)
18.Japan Bot Services Market Revenue, 2019-2024 ($M)
19.South Korea Bot Services Market Revenue, 2019-2024 ($M)
20.South Africa Bot Services Market Revenue, 2019-2024 ($M)
21.North America Bot Services By Application
22.South America Bot Services By Application
23.Europe Bot Services By Application
24.APAC Bot Services By Application
25.MENA Bot Services By Application
26.Microsoft, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.IBM, Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.Facebook, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Google, Sales /Revenue, 2015-2018 ($Mn/$Bn)
30.Amazon Web Services, Sales /Revenue, 2015-2018 ($Mn/$Bn)
31.Nuance Communications, Sales /Revenue, 2015-2018 ($Mn/$Bn)
32.Aspect Software, Sales /Revenue, 2015-2018 ($Mn/$Bn)
33.Inbenta Technologies, Sales /Revenue, 2015-2018 ($Mn/$Bn)
34.Creative Virtual, Sales /Revenue, 2015-2018 ($Mn/$Bn)
35.24/7 Customer, Sales /Revenue, 2015-2018 ($Mn/$Bn)
36.Cognicor Technologies, Sales /Revenue, 2015-2018 ($Mn/$Bn)
37.Astute Solutions, Sales /Revenue, 2015-2018 ($Mn/$Bn)