Customer Relationship Management (Crm) Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2021 - 2026

Report Code: ITR 30165 Report Format: PDF + Excel

Customer Relationship Management (CRM) Market Overview

Customer Relationship Management (CRM) market is anticipated to reach $96.39 billion by 2026 at a CAGR of 10.6% during the forecast period 2021-2026. Customer relationship management (CRM) is a system for managing all of company's customer and potential customer relationships and interactions. The rising need for automated customer engagement, expanding the breadth of digital operations, and improving customer experience, data management and service management and services are all driving demand for CRM systems in many sectors across the world. Furthermore, advances in cloud computing technology, the emergence of serverless computing and hybrid cloud computing, and the availability of various service models such as SaaS, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) are expected to propel the CRM market particularly for marketing automation and business process management over the forecast period. The pandemic of Covid-19 has also aided market expansion. In order to enhance retention during a pandemic, businesses and organizations must finish more sales transactions, explore opportunities, and handle customer concerns than ever before. Organizations are increasingly focusing on more effective methods to engage with consumers in a remote working environment as a result of government mandated Work from Home (WFH) rules. As organizations focus on using the majority of CRM capabilities to service buyers, boost sales interaction, and increase staff productivity, this is expected to push the adoption and deployment of CRM solutions to their full potential. Hence, these factors will drive the Customer Relationship Management (CRM) market size in the forecast period 2021-2026.

Report Coverage

The report: “Customer Relationship Management (CRM) Market – Forecast (2021-2026)”, by IndustryARC covers an in-depth analysis of the following segments of the Customer Relationship Management (CRM) market.
By Offering Type: Solutions (Social Monitoring and Social Listening, Social Mapping, Social Middleware, Social Management, Social Measurement), Services.
By Deployment: Cloud, On Premises.
By Organization Size: Small Enterprises, Medium Enterprises, Large Enterprises.
By Application: Customer Service and Support, Marketing, Sales, Other
By End-user-industry: Academia and Government, Consumer Goods and Retail, Healthcare, Oil and Gas, Telecom and It and others
By Geography: North America (U.S, Canada, Mexico), Europe(Germany, UK, France, Italy, Spain, Russia and Others), APAC(China, Japan India, SK, Aus and Others), South America(Brazil, Argentina and others) and RoW (Middle east and Africa)

Key Takeaways

  • North America dominated held the major market share in 2020. This is mainly attributed to the early adoption of new technologies, wide scale implementation by large enterprises and others.
  • The demand for Customer Relationship Management (Crm) is estimated to witness significant upsurge during the forecast period, owing to the growing adoption of to the adoption of these services by SMEs globally.

Customer Relationship Management (CRM) Market share in %, by Geography, 2020

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Customer Relationship Management (CRM) Market Segment Analysis- By Organization Size

By component, Customer Relationship Management (CRM) market is segmented into Small Enterprises, Medium Enterprises, and Large Enterprises. Large Enterprises held the highest market share of 56% in 2020. The market growth is attributed to high marketing and IT expenditure capacity, need to handle high volume of customer data, others. CRM systems are used to assist combine buyer data with business process management capabilities and enable users to seamlessly coordinate their sales, marketing, and customer support operations in large businesses due to the existence of various operational divisions. Furthermore, the segment's expansion is projected to be fueled by the large variety of CRM systems that offer scalable capabilities to match businesses' changing needs. Moreover, the rising use of big data, artificial intelligence, and machine learning in major businesses is likely to promote CRM adoption. Thus, above mentioned factors are analyzed to drive the market in the forecast period 2021-2026.

Customer Relationship Management (CRM) Market Segment Analysis- By Deployment Types

This market is segmented into On Premise and Cloud on the basis of deployment types. Cloud deployment model held the highest market share of 60% in 2020 and is anticipated to witness significant market growth during forecast period. Cloud computing refers to the utilization of a network of servers rather than a single server. Working in the cloud allows the company access to all files and data from any device that is allowed. A cloud-based CRM solution is designed to assist organizations of all sizes, from small to large, in achieving their goals through effective customer account management. The entire client lifetime is fully customized to focus on the complete Sales Process, owing to the added benefit of cloud servers. The flexibility and security that a cloud CRM system provides are valued by both internal and external stakeholders. Various objective-driven project teams with crisscrossing resources and account activity, for instance, are able to view up-to-date modifications or communication at all times. There are no surprises or requirements from clients that were not properly expressed. The benefits of adopting a cloud CRM include automation of sales processes, marketing campaigns, and account management. The market expansion can thus be ascribed to an increase in demand from small and medium-sized businesses as a result of numerous benefits, such as high flexibility, scalability, cost-effectiveness, and minimal hardware maintenance costs.

Customer Relationship Management (CRM) Market Segment Analysis- By Geography

North America dominated the market by a market share of approximately 37% in 2020. The market growth is due to the increasing use of emerging technologies such as machine learning, and industrial automation and major shift of business towards the digital transformation and North America is becoming a hub for a variety of industrial verticals, including healthcare, information technology and telecommunications, and the energy and utilities sector. Customers in these industrial verticals are likely to be numerous, necessitating the use of customer relationship management software. Furthermore, APAC is projected to have the fastest growth during 2021-2026, owing to increasing investment across industries, rapid digitalization, economic development and growing penetration of advanced technologies. The rising need for innovative CRM solutions from emerging nations such as China and India is also fuelling market expansion. The expected growth of the e-commerce business in Asian countries is expected to fuel demand for CRM systems. In June 2019, Salesforce, for instance, expanded its activities in the region with a USD 100 million investment in Japanese companies. Hence, such investments further are analysed to drive the market in the forecast period 2021-2026.

Customer Relationship Management (CRM) Market Drivers

Customer Relationship Management (CRM) market is expected to be largely influenced by changes in the Bring Your Own Device (BYOD) trend and the shift of organizations towards virtualization technologies:

Traditional corporate procedures have changed as a result of enterprise mobility. The BYOD movement is gaining in popularity in business contexts, owing to the rapid improvements in mobile computing. With the rise of BYOD, businesses must streamline device administration and operations by enhancing the entire user experience. Furthermore, this tendency has given rise to end user computing solutions, which allow workers to use and build these solutions without having to worry about IT general controls. According to Frost and Sullivan, 78.48% of organizations in the US had BYOD activities since 2018. According to CISCO, BYOD produces an average of $350 in value per mobile employee each year. BYOD provides organizations with an estimated $300-$1300 per year benefit from the average employee. 

Trend towards integration of Artificial Intelligence propels the market growth:

Currently, businesses are looking for the finest CRM software with AI capabilities. CRM systems are data aggregation technologies that help organizations gather, store, manage, and organize interactions more effectively. Long-term customer connections are nurtured through more efficient administration and automated client engagement. Organizational demands have evolved as the volume of data created everyday has increased dramatically. Businesses now want CRM technology that can extract, analyze, and interpret data in real time in order to make fast, fact-based business choices. According to an IDC and Salesforce research, AI-powered CRM has the potential to produce more than $1.1 trillion in new GDP effect and 800,000 new employment globally by 2021, establishing itself as a competitive advantage in a highly saturated business market.

Customer Relationship Management (CRM) Market Challenges

The rising concern related to Security act as hindrance to the market growth for End User Computing:

The transition toward new technology by many businesses results in the production of more complicated data, raising security threats. The connectivity of increasingly connected devices raises concerns about security breaches. According to the Center for Strategic and International Studies (CSIS) and McAfee, cybercrimes, which include damage and destruction of data, stolen money, lost property, intellectual property theft, and other areas, currently cost the world almost USD 600 billion each year, or 0.8% of the global GDP. This major emergence of security challenges has resulted in growing concern about data security and encryption, which has hampered the market expansion of Customer Relationship Management (CRM).

Customer Relationship Management (CRM) Market Landscape

Technology launches, acquisitions, Partnerships and R&D activities are key strategies adopted by players in the Customer Relationship Management (CRM) market. In 2020, the market of Customer Relationship Management (CRM) industry outlook has been fragmented by several companies.  Customer Relationship Management (CRM) top 10 companies include

  • Salesforce Inc.
  • Microsoft Corporation
  • SAP SE
  • Oracle Corporation
  • ADOBE INC.
  • SugarCRM Inc.
  • Zoho Corporation Pvt. Ltd
  • Copper CRM, Inc.
  • Insightly Inc.
  • Creatio, among others.

Acquisitions/Technology Launches

  • In October 2020, C3.ai, Microsoft Corporation, and Adobe Inc. announced the launch of C3 AI CRM powered by Microsoft Dynamics 365. The first enterprise-class, AI-first customer relationship management solution is purpose-built for industries, integrates with Adobe Experience Cloud, and drives customer-facing operations with predictive business insights.
  • In January 2019, Infusionsoft Inc launched the industry’s first smart client management software built specifically for small businesses in the home, personal and professional service industries.

Relevant Report Titles:

Customer Experience Management Market – Forecast (2021-2026)

Report Code: ITR 68221

Enterprise Software Market – Forecast (2021-2026)

Report Code: ITR 0051

For more Information and Communications Technology Market reports, please click here

1. Customer Relationship Management (CRM) Market Overview
    1.1 Definitions and Scope
2. Customer Relationship Management (CRM) Market - Executive Summary
    2.1 Market Revenue, Market Size and Key Trends by Company
    2.2 Key trends By Product Type
    2.3 Key trends segmented by Geography
3. Customer Relationship Management (CRM) Market – Market Landscape
    3.1 Comparative Analysis
        3.1.1 Product/Company Benchmarking-Top 5 Companies
        3.1.2 Top 5 Financial Analysis
        3.1.3 Market Value Split by Top 5 Companies
        3.1.4 Patent Analysis
        3.1.5 Pricing Analysis (Comparison of General Price Offerings in the Market)
4. Customer Relationship Management (CRM) Market – Industry Market Entry Scenario Premium (Premium)
    4.1 Regulatory Scenario
5. Customer Relationship Management (CRM) Market – Startup Company Scenario (Premium)
    5.1 Venture Capital and Funding Scenario
    5.2 Startup Company Analysis
6. Customer Relationship Management (CRM) Market Analysis (Enterprise License)
    6.1 Ease of Doing Business Index
    6.2 Case Studies
    6.3 Customer Analysis
    6.4 Market Share By Product Type
    6.5 Market Share By Sales Channel
    6.6 Market Share By Vehicle Type
    6.7 Market Share By Country
    6.8 Competition Matrix
7. Customer Relationship Management (CRM) Market - Market Forces
    7.1 Market Drivers
    7.2 Market Constraints
    7.3 Porters five force model
        7.3.1 Bargaining power of suppliers
        7.3.2 Bargaining powers of customers
        7.3.3 Threat of new entrants
        7.3.4 Rivalry among existing players
        7.3.5 Threat of substitutes
8. Customer Relationship Management (CRM) Market – By Strategic Analysis (Market Size -$Million/Billion)
    8.1 Value Chain Analysis
    8.2 Opportunities Analysis
    8.3 Product Life Cycle/Market Life Cycle Analysis
    8.4 Suppliers and Distributors
9. Customer Relationship Management (CRM) Market – By Offering Type
    9.1 Solutions
        9.1.1 Social Monitoring and Social Listening
        9.1.2 Social Mapping
        9.1.3 Social Middleware
        9.1.4 Social Management
        9.1.5 Social Measurement
    9.2 Services
10. Customer Relationship Management (CRM) Market– By Deployment
    10.1 On-Premise
    10.2 Cloud
11. Customer Relationship Management (CRM) Market– By Organization Size
    11.1 Small Enterprises
    11.2 Medium enterprise
    11.3 Large enterprise
12. Customer Relationship Management (CRM) Market– By Application Type
    12.1 Customer Service and Support
    12.2 Marketing
    12.3 Sales
    12.4 Other
13. Customer Relationship Management (CRM) Market– By End User Type
    13.1 Academia and Government
    13.2 Consumer Goods and Retail
    13.3 Healthcare
    13.4 Oil and Gas
    13.5 Telecom and It
    13.6 others
14. Customer Relationship Management (CRM) Market – By Geography
    14.1 North America
        14.1.1 U.S
        14.1.2 Canada
        14.1.3 Mexico
    14.2 Europe
        14.2.1 Germany
        14.2.2 France
        14.2.3 UK
        14.2.4 Italy
        14.2.5 Spain
        14.2.6 Rest of Europe
    14.3 APAC
        14.3.1 Japan
        14.3.2 China
        14.3.3 India
        14.3.4 Australia
        14.3.5 South Korea
        14.3.6 Rest of Asia-Pacific
    14.4 South America
        14.4.1 Brazil
        14.4.2 Argentina
        14.4.3 Rest of South America
    14.5 RoW
        14.5.1 Africa
        14.5.2 Middle East
15. Customer Relationship Management (CRM) Market - Market Entropy
    15.1 New product launches
    15.2 M&A's, collaborations, JVs and partnerships
16. Customer Relationship Management (CRM) Market – Industry Competition Landscape (Premium)
    16.1 Market Share Global
    16.2 Market Share – Top Regions
17. Customer Relationship Management (CRM) Market – Key Company List by Country Premium (Premium)
18. Customer Relationship Management (CRM) Market - Company Analysis
    18.1 Salesforce Inc.
    18.2 Microsoft Corporation
    18.3 SAP SE
    18.4 Oracle Corporation
    18.5 ADOBE INC.
    18.6 Company 6
    18.7 Company 7
    18.8 Company 8
    18.9 Company 9
    18.10 Company 10
"*Financials would be provided on a best-efforts basis for private companies"

LIST OF TABLES

1.Global Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
1.1 Hosted Market 2019-2024 ($M) - Global Industry Research
1.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
1.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
1.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
1.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
1.2 On-Premise Market 2019-2024 ($M) - Global Industry Research
1.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
1.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
1.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
1.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
1.3 Hybrid Market 2019-2024 ($M) - Global Industry Research
1.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
1.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
1.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
1.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
2.Global Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
2.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Global Industry Research
2.2 Social Mapping Market 2019-2024 ($M) - Global Industry Research
2.3 Social Middleware Market 2019-2024 ($M) - Global Industry Research
2.4 Social Management Market 2019-2024 ($M) - Global Industry Research
2.5 Social Measurement Market 2019-2024 ($M) - Global Industry Research
3.Global Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
3.1 Market Analysis By Verticals Market 2019-2024 ($M) - Global Industry Research
3.1.1 Academia And Government Market 2019-2024 ($M)
3.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
3.1.3 Healthcare Market 2019-2024 ($M)
3.1.4 Oil And Gas Market 2019-2024 ($M)
3.1.5 Telecom And It Market 2019-2024 ($M)
3.2 Market Analysis By Company Size Market 2019-2024 ($M) - Global Industry Research
3.2.1 Small And Medium Businesses Market 2019-2024 ($M)
3.2.2 Enterprises Market 2019-2024 ($M)
4.Global Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 (Volume/Units)
4.1 Hosted Market 2019-2024 (Volume/Units) - Global Industry Research
4.1.1 Market Size And Forecast By Region CRM Market 2019-2024 (Volume/Units)
4.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 (Volume/Units)
4.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 (Volume/Units)
4.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 (Volume/Units)
4.2 On-Premise Market 2019-2024 (Volume/Units) - Global Industry Research
4.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 (Volume/Units)
4.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 (Volume/Units)
4.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 (Volume/Units)
4.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 (Volume/Units)
4.3 Hybrid Market 2019-2024 (Volume/Units) - Global Industry Research
4.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 (Volume/Units)
4.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 (Volume/Units)
4.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 (Volume/Units)
4.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 (Volume/Units)
5.Global Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 (Volume/Units)
5.1 Social Monitoring And Social Listening Market 2019-2024 (Volume/Units) - Global Industry Research
5.2 Social Mapping Market 2019-2024 (Volume/Units) - Global Industry Research
5.3 Social Middleware Market 2019-2024 (Volume/Units) - Global Industry Research
5.4 Social Management Market 2019-2024 (Volume/Units) - Global Industry Research
5.5 Social Measurement Market 2019-2024 (Volume/Units) - Global Industry Research
6.Global Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 (Volume/Units)
6.1 Market Analysis By Verticals Market 2019-2024 (Volume/Units) - Global Industry Research
6.1.1 Academia And Government Market 2019-2024 (Volume/Units)
6.1.2 Consumer Goods And Retail Market 2019-2024 (Volume/Units)
6.1.3 Healthcare Market 2019-2024 (Volume/Units)
6.1.4 Oil And Gas Market 2019-2024 (Volume/Units)
6.1.5 Telecom And It Market 2019-2024 (Volume/Units)
6.2 Market Analysis By Company Size Market 2019-2024 (Volume/Units) - Global Industry Research
6.2.1 Small And Medium Businesses Market 2019-2024 (Volume/Units)
6.2.2 Enterprises Market 2019-2024 (Volume/Units)
7.North America Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
7.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
7.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
7.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
7.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
7.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
7.2 On-Premise Market 2019-2024 ($M) - Regional Industry Research
7.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
7.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
7.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
7.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
7.3 Hybrid Market 2019-2024 ($M) - Regional Industry Research
7.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
7.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
7.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
7.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
8.North America Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
8.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Regional Industry Research
8.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
8.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
8.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
8.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
9.North America Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
9.1 Market Analysis By Verticals Market 2019-2024 ($M) - Regional Industry Research
9.1.1 Academia And Government Market 2019-2024 ($M)
9.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
9.1.3 Healthcare Market 2019-2024 ($M)
9.1.4 Oil And Gas Market 2019-2024 ($M)
9.1.5 Telecom And It Market 2019-2024 ($M)
9.2 Market Analysis By Company Size Market 2019-2024 ($M) - Regional Industry Research
9.2.1 Small And Medium Businesses Market 2019-2024 ($M)
9.2.2 Enterprises Market 2019-2024 ($M)
10.South America Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
10.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
10.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
10.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
10.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
10.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
10.2 On-Premise Market 2019-2024 ($M) - Regional Industry Research
10.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
10.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
10.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
10.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
10.3 Hybrid Market 2019-2024 ($M) - Regional Industry Research
10.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
10.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
10.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
10.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
11.South America Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
11.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Regional Industry Research
11.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
11.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
11.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
11.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
12.South America Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
12.1 Market Analysis By Verticals Market 2019-2024 ($M) - Regional Industry Research
12.1.1 Academia And Government Market 2019-2024 ($M)
12.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
12.1.3 Healthcare Market 2019-2024 ($M)
12.1.4 Oil And Gas Market 2019-2024 ($M)
12.1.5 Telecom And It Market 2019-2024 ($M)
12.2 Market Analysis By Company Size Market 2019-2024 ($M) - Regional Industry Research
12.2.1 Small And Medium Businesses Market 2019-2024 ($M)
12.2.2 Enterprises Market 2019-2024 ($M)
13.Europe Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
13.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
13.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
13.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
13.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
13.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
13.2 On-Premise Market 2019-2024 ($M) - Regional Industry Research
13.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
13.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
13.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
13.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
13.3 Hybrid Market 2019-2024 ($M) - Regional Industry Research
13.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
13.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
13.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
13.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
14.Europe Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
14.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Regional Industry Research
14.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
14.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
14.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
14.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
15.Europe Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
15.1 Market Analysis By Verticals Market 2019-2024 ($M) - Regional Industry Research
15.1.1 Academia And Government Market 2019-2024 ($M)
15.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
15.1.3 Healthcare Market 2019-2024 ($M)
15.1.4 Oil And Gas Market 2019-2024 ($M)
15.1.5 Telecom And It Market 2019-2024 ($M)
15.2 Market Analysis By Company Size Market 2019-2024 ($M) - Regional Industry Research
15.2.1 Small And Medium Businesses Market 2019-2024 ($M)
15.2.2 Enterprises Market 2019-2024 ($M)
16.APAC Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
16.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
16.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
16.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
16.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
16.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
16.2 On-Premise Market 2019-2024 ($M) - Regional Industry Research
16.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
16.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
16.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
16.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
16.3 Hybrid Market 2019-2024 ($M) - Regional Industry Research
16.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
16.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
16.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
16.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
17.APAC Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
17.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Regional Industry Research
17.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
17.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
17.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
17.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
18.APAC Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
18.1 Market Analysis By Verticals Market 2019-2024 ($M) - Regional Industry Research
18.1.1 Academia And Government Market 2019-2024 ($M)
18.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
18.1.3 Healthcare Market 2019-2024 ($M)
18.1.4 Oil And Gas Market 2019-2024 ($M)
18.1.5 Telecom And It Market 2019-2024 ($M)
18.2 Market Analysis By Company Size Market 2019-2024 ($M) - Regional Industry Research
18.2.1 Small And Medium Businesses Market 2019-2024 ($M)
18.2.2 Enterprises Market 2019-2024 ($M)
19.MENA Customer Relationship Management Market Size And Forecast By Deployment Types Market 2019-2024 ($M)
19.1 Hosted Market 2019-2024 ($M) - Regional Industry Research
19.1.1 Market Size And Forecast By Region CRM Market 2019-2024 ($M)
19.1.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
19.1.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
19.1.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
19.2 On-Premise Market 2019-2024 ($M) - Regional Industry Research
19.2.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
19.2.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
19.2.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
19.2.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
19.3 Hybrid Market 2019-2024 ($M) - Regional Industry Research
19.3.1 Market Size And Forecast By Region Customer Relationship Management Market 2019-2024 ($M)
19.3.2 Market Size And Forecast By Vertical CRM Market 2019-2024 ($M)
19.3.3 Market Size And Forecast By Region Social CRM Market 2019-2024 ($M)
19.3.4 Market Size And Forecast By Vertical Social CRM Market 2019-2024 ($M)
20.MENA Social Customer Relationship Management Market Size And Forecast By Solutions Market 2019-2024 ($M)
20.1 Social Monitoring And Social Listening Market 2019-2024 ($M) - Regional Industry Research
20.2 Social Mapping Market 2019-2024 ($M) - Regional Industry Research
20.3 Social Middleware Market 2019-2024 ($M) - Regional Industry Research
20.4 Social Management Market 2019-2024 ($M) - Regional Industry Research
20.5 Social Measurement Market 2019-2024 ($M) - Regional Industry Research
21.MENA Customer Relationship Management Market Size And Forecast By End-Users Market 2019-2024 ($M)
21.1 Market Analysis By Verticals Market 2019-2024 ($M) - Regional Industry Research
21.1.1 Academia And Government Market 2019-2024 ($M)
21.1.2 Consumer Goods And Retail Market 2019-2024 ($M)
21.1.3 Healthcare Market 2019-2024 ($M)
21.1.4 Oil And Gas Market 2019-2024 ($M)
21.1.5 Telecom And It Market 2019-2024 ($M)
21.2 Market Analysis By Company Size Market 2019-2024 ($M) - Regional Industry Research
21.2.1 Small And Medium Businesses Market 2019-2024 ($M)
21.2.2 Enterprises Market 2019-2024 ($M)

LIST OF FIGURES

1.US Customer Relationship Management Market Revenue, 2019-2024 ($M)
2.Canada Customer Relationship Management Market Revenue, 2019-2024 ($M)
3.Mexico Customer Relationship Management Market Revenue, 2019-2024 ($M)
4.Brazil Customer Relationship Management Market Revenue, 2019-2024 ($M)
5.Argentina Customer Relationship Management Market Revenue, 2019-2024 ($M)
6.Peru Customer Relationship Management Market Revenue, 2019-2024 ($M)
7.Colombia Customer Relationship Management Market Revenue, 2019-2024 ($M)
8.Chile Customer Relationship Management Market Revenue, 2019-2024 ($M)
9.Rest of South America Customer Relationship Management Market Revenue, 2019-2024 ($M)
10.UK Customer Relationship Management Market Revenue, 2019-2024 ($M)
11.Germany Customer Relationship Management Market Revenue, 2019-2024 ($M)
12.France Customer Relationship Management Market Revenue, 2019-2024 ($M)
13.Italy Customer Relationship Management Market Revenue, 2019-2024 ($M)
14.Spain Customer Relationship Management Market Revenue, 2019-2024 ($M)
15.Rest of Europe Customer Relationship Management Market Revenue, 2019-2024 ($M)
16.China Customer Relationship Management Market Revenue, 2019-2024 ($M)
17.India Customer Relationship Management Market Revenue, 2019-2024 ($M)
18.Japan Customer Relationship Management Market Revenue, 2019-2024 ($M)
19.South Korea Customer Relationship Management Market Revenue, 2019-2024 ($M)
20.South Africa Customer Relationship Management Market Revenue, 2019-2024 ($M)
21.North America Customer Relationship Management By Application
22.South America Customer Relationship Management By Application
23.Europe Customer Relationship Management By Application
24.APAC Customer Relationship Management By Application
25.MENA Customer Relationship Management By Application
26.Acquia, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.Amdocs, Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.IBM, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Jive Software, Sales /Revenue, 2015-2018 ($Mn/$Bn)
30.Lithium, Sales /Revenue, 2015-2018 ($Mn/$Bn)
31.Microsoft, Sales /Revenue, 2015-2018 ($Mn/$Bn)
32.Netsuite, Sales /Revenue, 2015-2018 ($Mn/$Bn)
33.Nimble, Sales /Revenue, 2015-2018 ($Mn/$Bn)
34.Oracle, Sales /Revenue, 2015-2018 ($Mn/$Bn)
35.Pegasystems, Sales /Revenue, 2015-2018 ($Mn/$Bn)
36.Ramco Systems, Sales /Revenue, 2015-2018 ($Mn/$Bn)
37.SAGE, Sales /Revenue, 2015-2018 ($Mn/$Bn)
38.Salesforce, Sales /Revenue, 2015-2018 ($Mn/$Bn)
39.SAP, Sales /Revenue, 2015-2018 ($Mn/$Bn)
40.Sugarcrm, Sales /Revenue, 2015-2018 ($Mn/$Bn)
41.Key Innovators, Sales /Revenue, 2015-2018 ($Mn/$Bn)