Customer Self-service Software Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2021 - 2026

Report Code: ITR 71880 Report Format: PDF + Excel

Customer Self-service Software Market Overview

Customer Self-service Software Market revenue is forecast to reach $18.3 billion by 2026, growing at a CAGR of 15.7% during 2021-2026. Organizations deliver instant information as part of the efforts to increase productivity and operating efficiency is anticipated to drive the growth of the market. In addition the eminent need to develop better relationships with customers and enhance the level of customer experience to retain the existing customers and attract new ones are some of the Customer Self-service Software market trends which are expected to contribute to the growth. Further, the growing demand from customers for efficient services through multiple touch points, such as smartphones and the internet, is particularly expected to prompt enterprises to adopt self-service portals. Furthermore growing demand for several self-service solutions such as intelligent virtual assistants, email management, interactive voice response, mobile self-service, support chat bot and others are analyzed to drive the demand for Customer Self-service Software market outlook in the forecast period 2021-2026.

Report Coverage

The report: “Customer Self-service Software Market Forecast (2021-2026)”, by IndustryARC covers an in-depth analysis of the following segments of the Customer Self-service Software market.

By Deployment Model: Cloud, On-premise.
By Services: Managed Services, Professional.
By Solution: Web Self-service, Mobile Self-service, Intelligent Virtual Assistants, Social Media & Community Self-service, Email Management, IVR & ITR, Others.
By Industry Vertical: BFSI, Manufacturing, Retail, E-commerce, Media & Entertainment, IT & Telecommunication, Healthcare, Government, Others.
By Geography: North America (US, Canada, Mexico), Europe (UK, Germany, France, Italy, Spain, Others), APAC (Japan, China, South Korea, India, Australia, Others), South America (Brazil, Argentina, Others), RoW (Africa, Middle East).

Key Takeaways

    • Factors such as advancements in digital technologies, growing popularity of social media and the rising demand for cloud-based deployment of self-service solutions is particularly driving the Customer Self-service Software market growth in North America.
    • Cloud deployment is growing at a highest CAGR of 24.2% in the forecast period as it offers operational flexibility and real-time deployment to the companies compared to on-premises solutions. It also offers numerous benefits, including reduced operational costs, simple deployment process, and higher scalability in terms of connected resources.
    • The rising demand for self-service platforms, such as ATMs, vending machines, and kiosks from financial institutions is creating significant opportunities for customer self-service software in BFSI sector.
    • Customer Self-service Software companies are strengthening their position through mergers & acquisitions and continuously investing in research and development (R&D) activities to come up with solutions to cater to the changing requirements of customers.


    Global Customer Self-service Software Market, By Region, 2020

    Global Customer Self-service Software Market

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    Customer Self-service Software Market Segment Analysis - By Deployment

    In Customer Self-service Software Market Research, Cloud deployment is growing at a highest CAGR of 17.8% in the forecast period as it offers operational flexibility and real-time deployment to the companies compared to on-premises solutions. It also offers numerous benefits, including reduced operational costs, simple deployment process, and higher scalability in terms of connected resources. The cloud-based customer self-service software comprise applications with a set of multiple services that are compliant with the service-oriented architecture and provide robust transformation processes to meet business objectives. Additionally, the cost-effective cloud-based solutions ease installation when compared to the on-premises solutions. Further organizations are particularly under pressure to accommodate the sudden rise in call volumes amid the outbreak of the COVID-19 pandemic and are hence deploying AI-based virtual agents to assist their clients. Furthermore the highest level of data security and reliability offered by the cloud deployment are increasing the share of cloud deployment in the customer self-service software market in the forecast period 2021-2026. 

    Customer Self-service Software Market Segment Analysis - By End User

    Retail sector is analyzed to witness the fastest growth in the global Customer Self-service Software market, with a CAGR of 17.2% during 2021-2026. To provide a superior consumer experience, many retailers have adopted self-service technologies to save the consumer time spent in checkout queues. The recent trend of AI in the sector is also developing space for technology. According to analytics firm Invoca, more than 45% of the US consumers trusted advice generated by AI technology in the retail category, than any other type analyzed. Similarly, in May 2020, Walmart used the first-ever AI-powered Self-Service Scales to its stores in China. Further several companies have started provided advanced software. For instance US-based Zappix offers cloud-based Digital Self-Service solutions that leverage the speed of Visual IVR and the convenience of Robotic Process Automation (RPA) to provide enhanced customer experiences. Similarly, in 2020, Zebra’s self-service solutions allows to empower the guests with integrated applications for in-store product locations and price checking, digital gift registries and self-checkout kiosks. Hence these factors are analyzed to drive the Customer Self-service Software market growth in the forecast period 2021-2026.

    Customer Self-service Software Market Segment Analysis - By Geography

    In Customer Self-service Software Market analysis, North America had dominated the global Customer Self-service Software market share in 2020 with a share of around 32.5% and is analyzed to maintain a significant growth during 2021-2026. Factors such as advancements in digital technologies, growing popularity of social media and the rising demand for cloud-based deployment of self-service solutions is particularly driving the growth of the regional market. The strong enterprises in North America are making timely and informed business decisions by accessing information in real-time is expected to drive the demand for self-service solutions in the region. Further contact centers in the region are responding to the situation by deploying AI-based and machine learning-based self-service software to ensure automated support for their customers. This is expected to open significant opportunities for the market in the forecast period 2021-2026.

    Customer Self-service Software Market Drivers

    Growing adoption of self-service software in BFSI sector owing to digital banking strategies is analyzed to drive the market:

    The adoption of self-service solutions as part of the digital banking strategies for managing finances is driving the demand for customer self-service software in BFSI. The rising demand for self-service platforms, such as ATMs, vending machines, and kiosks from financial institutions is creating significant opportunities for customer self-service software in BFSI sector. Further in recent times banking institutions are confronting a rapid change in the industry landscape in line with the continued introduction of the latest consumer technologies designed to help people in saving and investing money. The growing preference for digital financial transactions and smart and high-touch customer services coupled with the company’s focus on developing self-service solutions that can cater to all such requirements are anticipated to drive the growth of the BFSI. In 2019, Salesforce Inc., launched Einstein Analytics, a customizable analytics solution that offers AI-enabled business intelligence for retail bankers and wealth advisors. Hence these factors are analyzed to drive the Customer Self-service Software Market Size in the forecast period 2021-2026.

    Growing R&D and collaboration between companies is analysed to drive the market growth:

    Customer self-service software companies are investing aggressively in research and development activities to develop new technologies and to upgrade the existing offerings. For instance, Avaya Inc. invested $204 million in research and development activities. Adding to this several companies are making collaborations and acquisitions for advancements in this software. In 2019, SAP SE completed the acquisition of Qualtrics International Inc., a provider of experience management software to deliver employee, customer, and brand experiences to businesses. Similarly, in August 2019, Salesforce.Com, Inc. acquired Tableau Software, Inc., a provider of self-service analytics platforms to expand its offerings in the self-service market. Hence these factors are analysed to drive the market in the forecast period 2021-2026.

    Customer Self-service Software Market Challenges

    Lack of awareness and Security concerns are hampering the market growth:

    Lack of awareness among customers and employees toward the adoption of self-service software is anticipated to restrain the growth of the market to a certain extent. Vendors of self-service solutions often rely on various third parties to provide data hosting services to their clients, which means any interruptions in these services could affect the operations of the organizations using the self-service solutions. Enterprises also deliberate before investing in self-service solutions as any potential security breaches in the information systems and servers of their third-party service providers, which can put the confidential data of their customers at risk. Hence these factors will hamper the Customer Self-service Software Market growth in the forecast period 2021-2026.

    Customer Self-service Software Market Landscape

    Technology launches, acquisitions, Partnerships and R&D activities are key strategies adopted by players in the Customer Self-service Software market. Customer Self-service Software top 10 companies include

    1. Avaya Inc.,
    2. BMC Software, Inc.,
    3. HappyFox Inc.
    4. Oracle Corporation
    5. Microsoft Corporation,
    6. Nuance Communications, Inc.
    7. Salesforce.Com, Inc.
    8. SAP SE
    9. Verint Systems Inc.
    10.  Zendesk, Inc.

    Acquisitions/Product Launches

    • In January 2020, Accenture signed an agreement to acquire maihiro to create solutions for clients to innovate and transform marketing, sales and customer services.
    • In December 2019, SAP partnered with Accenture to launch a multi-channel customer engagement platform to help utility companies to enhance their customer experience through multi-channels and self-service tools.

    Relevant Report Titles:

    Self-Service Kiosk Market:
    Report Code: AIR 0060

    Live Chat Software Market:
    Report Code: ITR 51162

    For more Information and Communications Technology Market reports, please click here

    1. Customer Self-service Software Market Overview
        1.1 Definitions and Scope
    2. Customer Self-service Software Market - Executive Summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key trends By Product Type
        2.3 Key trends segmented by Geography
    3. Customer Self-service Software Market – Market Landscape
        3.1 Comparative Analysis
            3.1.1 Product/Company Benchmarking-Top 5 Companies
            3.1.2 Top 5 Financial Analysis
            3.1.3 Market Value Split by Top 5 Companies
            3.1.4 Patent Analysis
            3.1.5 Pricing Analysis (Comparison of General Price Offerings in the Market)
    4. Customer Self-service Software Market – Industry Market Entry Scenario Premium (Premium)
        4.1 Regulatory Scenario
    5. Customer Self-service Software Market – Startup Company Scenario (Premium)
        5.1 Venture Capital and Funding Scenario
        5.2 Startup Company Analysis
    6. Customer Self-service Software Market Analysis (Enterprise License)
        6.1 Ease of Doing Business Index
        6.2 Case Studies
        6.3 Customer Analysis
        6.4 Market Share By Product Type
        6.5 Market Share By Sales Channel
        6.6 Market Share By Vehicle Type
        6.7 Market Share By Country
        6.8 Competition Matrix
    7. Customer Self-service Software Market - Market Forces
        7.1 Market Drivers
        7.2 Market Constraints
        7.3 Porters five force model
            7.3.1 Bargaining power of suppliers
            7.3.2 Bargaining powers of customers
            7.3.3 Threat of new entrants
            7.3.4 Rivalry among existing players
            7.3.5 Threat of substitutes
    8. Customer Self-service Software Market – By Strategic Analysis (Market Size -$Million/Billion)
        8.1 Value Chain Analysis
        8.2 Opportunities Analysis
        8.3 Product Life Cycle/Market Life Cycle Analysis
        8.4 Suppliers and Distributors
    9. Customer Self-service Software Market – By Deployment Mode (Market Size -$Million/Billion)
        9.1 Cloud
        9.2 On-premise
    10. Customer Self-service Software Market – By Services (Market Size -$Million/Billion)
        10.1 Managed Services
        10.2 Professional
        10.3 Others
    11. Customer Self-service Software Market – By Industry (Market Size -$Million/Billion)
        11.1 BFSI
        11.2 Manufacturing
        11.3 Retail
        11.4 E-commerce
        11.5 Media & Entertainment
        11.6 IT & Telecommunication
        11.7 Healthcare
        11.8 Government
        11.9 Others
    12. Customer Self-service Software Market - By Geography (Market Size -$Million/Billion)
        12.1 North America
            12.1.1 U.S
            12.1.2 Canada
            12.1.3 Mexico
        12.2 South America
            12.2.1 Brazil
            12.2.2 Argentina
            12.2.3 Chile
            12.2.4 Colombia
            12.2.5 Others
        12.3 Europe
            12.3.1 Germany
            12.3.2 France
            12.3.3 UK
            12.3.4 Italy
            12.3.5 Spain
            12.3.6 Russia
            12.3.7 Netherlands
            12.3.8 Others
        12.4 APAC
            12.4.1 China
            12.4.2 Japan
            12.4.3 South Korea
            12.4.4 India
            12.4.5 Australia
            12.4.6 Indonesia
            12.4.7 Malaysia
            12.4.8 Others
        12.5 RoW
            12.5.1 Middle East
            12.5.2 Africa
    13. Customer Self-service Software Market - Market Entropy
        13.1 New product launches
        13.2 M&A's, collaborations, JVs and partnerships
    14. Customer Self-service Software Market – Industry Competition Landscape (Premium)
        14.1 Market Share Global
        14.2 Market Share – Top Regions
    15. Customer Self-service Software Market – Key Company List by Country Premium (Premium)
    16. Customer Self-service Software Market - Company Analysis
        16.1 Avaya Inc.,
        16.2 BMC Software, Inc.,
        16.3 Happy Fox Inc.,
        16.4 Microsoft Corporation
        16.5 Nuance Communications Inc.,
        16.6 Company 6
        16.7 Company 7
        16.8 Company 8
        16.9 Company 9
        16.10 Company 10
    "*Financials would be provided on a best-efforts basis for private companies"

    LIST OF TABLES

    1.Global Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    1.1 Solutions Market 2019-2024 ($M) - Global Industry Research
    1.1.1 Web Self-Service Market 2019-2024 ($M)
    1.1.2 Mobile Self-Service Market 2019-2024 ($M)
    1.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    1.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    1.1.5 E-Mail Management Market 2019-2024 ($M)
    1.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    1.2 Services Market 2019-2024 ($M) - Global Industry Research
    1.2.1 Professional Services Market 2019-2024 ($M)
    1.2.2 Managed Services Market 2019-2024 ($M)
    2.Global Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    2.1 Cloud Market 2019-2024 ($M) - Global Industry Research
    2.2 On-Premises Market 2019-2024 ($M) - Global Industry Research
    3.Global Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    3.1 Manufacturing Market 2019-2024 ($M) - Global Industry Research
    3.2 Retail & E-Commerce Market 2019-2024 ($M) - Global Industry Research
    3.3 Education Market 2019-2024 ($M) - Global Industry Research
    3.4 Media & Entertainment Market 2019-2024 ($M) - Global Industry Research
    3.5 IT & Telecommunication Market 2019-2024 ($M) - Global Industry Research
    3.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Global Industry Research
    3.7 Transportation & Logistics Market 2019-2024 ($M) - Global Industry Research
    3.8 Utilities Market 2019-2024 ($M) - Global Industry Research
    3.9 Government & Public Market 2019-2024 ($M) - Global Industry Research
    4.Global Customer Self-Service Software Market Analysis By Type Market 2019-2024 (Volume/Units)
    4.1 Solutions Market 2019-2024 (Volume/Units) - Global Industry Research
    4.1.1 Web Self-Service Market 2019-2024 (Volume/Units)
    4.1.2 Mobile Self-Service Market 2019-2024 (Volume/Units)
    4.1.3 Intelligent Virtual Assistants Market 2019-2024 (Volume/Units)
    4.1.4 Social Media & Community Self-Service Market 2019-2024 (Volume/Units)
    4.1.5 E-Mail Management Market 2019-2024 (Volume/Units)
    4.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 (Volume/Units)
    4.2 Services Market 2019-2024 (Volume/Units) - Global Industry Research
    4.2.1 Professional Services Market 2019-2024 (Volume/Units)
    4.2.2 Managed Services Market 2019-2024 (Volume/Units)
    5.Global Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 (Volume/Units)
    5.1 Cloud Market 2019-2024 (Volume/Units) - Global Industry Research
    5.2 On-Premises Market 2019-2024 (Volume/Units) - Global Industry Research
    6.Global Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 (Volume/Units)
    6.1 Manufacturing Market 2019-2024 (Volume/Units) - Global Industry Research
    6.2 Retail & E-Commerce Market 2019-2024 (Volume/Units) - Global Industry Research
    6.3 Education Market 2019-2024 (Volume/Units) - Global Industry Research
    6.4 Media & Entertainment Market 2019-2024 (Volume/Units) - Global Industry Research
    6.5 IT & Telecommunication Market 2019-2024 (Volume/Units) - Global Industry Research
    6.6 Healthcare & Life Sciences Market 2019-2024 (Volume/Units) - Global Industry Research
    6.7 Transportation & Logistics Market 2019-2024 (Volume/Units) - Global Industry Research
    6.8 Utilities Market 2019-2024 (Volume/Units) - Global Industry Research
    6.9 Government & Public Market 2019-2024 (Volume/Units) - Global Industry Research
    7.North America Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    7.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
    7.1.1 Web Self-Service Market 2019-2024 ($M)
    7.1.2 Mobile Self-Service Market 2019-2024 ($M)
    7.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    7.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    7.1.5 E-Mail Management Market 2019-2024 ($M)
    7.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    7.2 Services Market 2019-2024 ($M) - Regional Industry Research
    7.2.1 Professional Services Market 2019-2024 ($M)
    7.2.2 Managed Services Market 2019-2024 ($M)
    8.North America Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    8.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
    8.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
    9.North America Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    9.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
    9.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
    9.3 Education Market 2019-2024 ($M) - Regional Industry Research
    9.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
    9.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
    9.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
    9.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
    9.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
    9.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
    10.South America Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    10.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
    10.1.1 Web Self-Service Market 2019-2024 ($M)
    10.1.2 Mobile Self-Service Market 2019-2024 ($M)
    10.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    10.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    10.1.5 E-Mail Management Market 2019-2024 ($M)
    10.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    10.2 Services Market 2019-2024 ($M) - Regional Industry Research
    10.2.1 Professional Services Market 2019-2024 ($M)
    10.2.2 Managed Services Market 2019-2024 ($M)
    11.South America Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    11.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
    11.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
    12.South America Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    12.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
    12.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
    12.3 Education Market 2019-2024 ($M) - Regional Industry Research
    12.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
    12.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
    12.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
    12.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
    12.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
    12.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
    13.Europe Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    13.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
    13.1.1 Web Self-Service Market 2019-2024 ($M)
    13.1.2 Mobile Self-Service Market 2019-2024 ($M)
    13.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    13.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    13.1.5 E-Mail Management Market 2019-2024 ($M)
    13.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    13.2 Services Market 2019-2024 ($M) - Regional Industry Research
    13.2.1 Professional Services Market 2019-2024 ($M)
    13.2.2 Managed Services Market 2019-2024 ($M)
    14.Europe Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    14.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
    14.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
    15.Europe Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    15.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
    15.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
    15.3 Education Market 2019-2024 ($M) - Regional Industry Research
    15.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
    15.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
    15.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
    15.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
    15.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
    15.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
    16.APAC Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    16.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
    16.1.1 Web Self-Service Market 2019-2024 ($M)
    16.1.2 Mobile Self-Service Market 2019-2024 ($M)
    16.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    16.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    16.1.5 E-Mail Management Market 2019-2024 ($M)
    16.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    16.2 Services Market 2019-2024 ($M) - Regional Industry Research
    16.2.1 Professional Services Market 2019-2024 ($M)
    16.2.2 Managed Services Market 2019-2024 ($M)
    17.APAC Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    17.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
    17.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
    18.APAC Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    18.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
    18.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
    18.3 Education Market 2019-2024 ($M) - Regional Industry Research
    18.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
    18.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
    18.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
    18.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
    18.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
    18.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
    19.MENA Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
    19.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
    19.1.1 Web Self-Service Market 2019-2024 ($M)
    19.1.2 Mobile Self-Service Market 2019-2024 ($M)
    19.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
    19.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
    19.1.5 E-Mail Management Market 2019-2024 ($M)
    19.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
    19.2 Services Market 2019-2024 ($M) - Regional Industry Research
    19.2.1 Professional Services Market 2019-2024 ($M)
    19.2.2 Managed Services Market 2019-2024 ($M)
    20.MENA Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
    20.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
    20.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
    21.MENA Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
    21.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
    21.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
    21.3 Education Market 2019-2024 ($M) - Regional Industry Research
    21.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
    21.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
    21.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
    21.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
    21.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
    21.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research

    LIST OF FIGURES

    1.US Customer Self-service Software Market Revenue, 2019-2024 ($M)
    2.Canada Customer Self-service Software Market Revenue, 2019-2024 ($M)
    3.Mexico Customer Self-service Software Market Revenue, 2019-2024 ($M)
    4.Brazil Customer Self-service Software Market Revenue, 2019-2024 ($M)
    5.Argentina Customer Self-service Software Market Revenue, 2019-2024 ($M)
    6.Peru Customer Self-service Software Market Revenue, 2019-2024 ($M)
    7.Colombia Customer Self-service Software Market Revenue, 2019-2024 ($M)
    8.Chile Customer Self-service Software Market Revenue, 2019-2024 ($M)
    9.Rest of South America Customer Self-service Software Market Revenue, 2019-2024 ($M)
    10.UK Customer Self-service Software Market Revenue, 2019-2024 ($M)
    11.Germany Customer Self-service Software Market Revenue, 2019-2024 ($M)
    12.France Customer Self-service Software Market Revenue, 2019-2024 ($M)
    13.Italy Customer Self-service Software Market Revenue, 2019-2024 ($M)
    14.Spain Customer Self-service Software Market Revenue, 2019-2024 ($M)
    15.Rest of Europe Customer Self-service Software Market Revenue, 2019-2024 ($M)
    16.China Customer Self-service Software Market Revenue, 2019-2024 ($M)
    17.India Customer Self-service Software Market Revenue, 2019-2024 ($M)
    18.Japan Customer Self-service Software Market Revenue, 2019-2024 ($M)
    19.South Korea Customer Self-service Software Market Revenue, 2019-2024 ($M)
    20.South Africa Customer Self-service Software Market Revenue, 2019-2024 ($M)
    21.North America Customer Self-service Software By Application
    22.South America Customer Self-service Software By Application
    23.Europe Customer Self-service Software By Application
    24.APAC Customer Self-service Software By Application
    25.MENA Customer Self-service Software By Application
    26.Microsoft Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
    27.Oracle Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
    28.SAP SE, Sales /Revenue, 2015-2018 ($Mn/$Bn)
    29.Key Innovators, Sales /Revenue, 2015-2018 ($Mn/$Bn)