Customer Self-service Software Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2019 - 2024

Report Code: ITR 71880 Report Format: PDF + Excel (Delivery in 48 Hrs)
1. Customer Self-service Software Market - Overview
        1.1 Definitions and Scope
2. Customer Self-service Software Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Customer Self-service Software Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Customer Self-service Software Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Customer Self-service Software Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Customer Self-service Software Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Customer Self-service Software Market -Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Customer Self-service Software Market - By Type(Market Size -$Million / $Billion)
        8.1 Market Size and Market Share Analysis
        8.2 Application Revenue and Trend Research
        8.3 Product Segment Analysis
            8.3.1 Solutions
                8.3.1.1 Web Self-Service
                8.3.1.2 Mobile Self-Service
                8.3.1.3 Intelligent Virtual Assistants
                8.3.1.4 Social Media & Community Self-Service
                8.3.1.5 E-Mail Management
                8.3.1.6 Interactive Voice Response & Interactive Text Response
                8.3.1.7 Others
            8.3.2 Services
                8.3.2.1 Professional Services
                8.3.2.2 Managed Services
9. Customer Self-service Software Market - By Deployment Type(Market Size -$Million / $Billion)
        9.1 Customer Self-Service Software Market Analysis By Deployment Type
            9.1.1 Cloud
            9.1.2 On-Premises
10. Customer Self-service Software - By Vertical(Market Size -$Million / $Billion)
10.1 Banking, Financial Services, and Insurance 
10.2 Manufacturing 
10.3 Retail and E-Commerce 
10.4 Education 
10.5 Media and Entertainment 
10.6 IT and Telecommunication 
10.7 Healthcare and Life Sciences 
10.8 Transportation and Logistics 
10.9 Utilities 
10.10 Government and Public 
10.11 Others
11. Customer Self-service Software- By Geography (Market Size -$Million / $Billion)
        11.1 Customer Self-service Software Market - North America Segment Research
        11.2 North America Market Research (Million / $Billion)
            11.2.1 Segment type Size and Market Size Analysis
            11.2.2 Revenue and Trends
            11.2.3 Application Revenue and Trends by type of Application
            11.2.4 Company Revenue and Product Analysis
            11.2.5 North America Product type and Application Market Size
                  11.2.5.1 U.S
                  11.2.5.2 Canada
                  11.2.5.3 Mexico
                  11.2.5.4 Rest of North America
        11.3 Customer Self-service Software- South America Segment Research
        11.4 South America Market Research (Market Size -$Million / $Billion)
            11.4.1 Segment type Size and Market Size Analysis
            11.4.2 Revenue and Trends
            11.4.3 Application Revenue and Trends by type of Application
            11.4.4 Company Revenue and Product Analysis
            11.4.5 South America Product type and Application Market Size
                  11.4.5.1 Brazil
                  11.4.5.2 Venezuela
                  11.4.5.3 Argentina
                  11.4.5.4 Ecuador
                  11.4.5.5 Peru
                  11.4.5.6 Colombia
                  11.4.5.7 Costa Rica
                  11.4.5.8 Rest of South America
        11.5 Customer Self-service Software- Europe Segment Research
        11.6 Europe Market Research (Market Size -$Million / $Billion)
            11.6.1 Segment type Size and Market Size Analysis
            11.6.2 Revenue and Trends
            11.6.3 Application Revenue and Trends by type of Application
            11.6.4 Company Revenue and Product Analysis
            11.6.5 Europe Segment Product type and Application Market Size
                  11.6.5.1 U.K
                  11.6.5.2 Germany
                  11.6.5.3 Italy
                  11.6.5.4 France
                  11.6.5.5 Netherlands
                  11.6.5.6 Belgium
                  11.6.5.7 Denmark
                  11.6.5.8 Spain
                  11.6.5.9 Rest of Europe
        11.7 Customer Self-service Software - APAC Segment Research
        11.8 APAC Market Research (Market Size -$Million / $Billion)
            11.8.1 Segment type Size and Market Size Analysis
            11.8.2 Revenue and Trends
            11.8.3 Application Revenue and Trends by type of Application
            11.8.4 Company Revenue and Product Analysis
            11.8.5 APAC Segment - Product type and Application Market Size
                  11.8.5.1 China
                  11.8.5.2 Australia
                  11.8.5.3 Japan
                  11.8.5.4 South Korea
                  11.8.5.5 India
                  11.8.5.6 Taiwan
                  11.8.5.7 Malaysia
                  11.8.5.8 Hong kong
                  11.8.5.9 Rest of APAC
        11.9 Customer Self-service Software - Middle East Segment and Africa Segment Research
        11.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            11.10.1 Segment type Size and Market Size Analysis
            11.10.2 Revenue and Trend Analysis
            11.10.3 Application Revenue and Trends by type of Application
            11.10.4 Company Revenue and Product Analysis
            11.10.5 Middle East Segment Product type and Application Market Size
                  11.10.5.1 Israel
                  11.10.5.2 Saudi Arabia
                  11.10.5.3 UAE
            11.10.6 Africa Segment Analysis
                  11.10.6.1 South Africa
                  11.10.6.2 Rest of Middle East & Africa
12. Customer Self-service Software Market - Entropy
        12.1 New product launches
        12.2 M&A s, collaborations, JVs and partnerships
13. Customer Self-service Software Market - Industry / Segment Competition landscape Premium
        13.1 Market Share Analysis
            13.1.1 Market Share by Country- Top companies
            13.1.2 Market Share by Region- Top 10 companies
            13.1.3 Market Share by type of Application - Top 10 companies
            13.1.4 Market Share by type of Product / Product category- Top 10 companies
            13.1.5 Market Share at global level - Top 10 companies
            13.1.6 Best Practises for companies
14. Customer Self-service Software Market - Key Company List by Country Premium
15. Customer Self-service Software Market Company Analysis
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 Key Innovators
15.3 Answerdash, Inc.
15.4 Aptean Corporation
15.5 Aspect Software, Inc.
15.6 Avaya, Inc.
15.7 BMC Software, Inc.
15.8 Creative Virtual
15.9 Egain Corporation
15.10 Freshdesk, Inc.
15.11 Happyfox, Inc.
15.12 Inbenta Technologies, Inc.
15.13 Microsoft Corporation
15.14 Nanorep Technologies Ltd.
15.15 Nuance Communications, Inc.
15.16 Oracle Corporation
15.17 Recursive Labs, Inc.
15.18 Salesforce.Com, Inc.
15.19 SAP SE
15.20 Unblu, Inc.
15.21 Verint Systems, Inc.
15.22 Zendesk, Inc.
15.23 Company 22
15.24 Company 23 & More
*Financials would be provided on a best efforts basis for private companies
16. Customer Self-service Software Market - Appendix
        16.1 Abbreviations
        16.2 Sources
17. Customer Self-service Software Market - Methodology
        17.1 Research Methodology
            17.1.1 Company Expert Interviews
            17.1.2 Industry Databases
            17.1.3 Associations
            17.1.4 Company News
            17.1.5 Company Annual Reports
            17.1.6 Application Trends
            17.1.7 New Products and Product database
            17.1.8 Company Transcripts
            17.1.9 R&D Trends
            17.1.10 Key Opinion Leaders Interviews
            17.1.11 Supply and Demand Trends

LIST OF TABLES

1.Global Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
1.1 Solutions Market 2019-2024 ($M) - Global Industry Research
1.1.1 Web Self-Service Market 2019-2024 ($M)
1.1.2 Mobile Self-Service Market 2019-2024 ($M)
1.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
1.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
1.1.5 E-Mail Management Market 2019-2024 ($M)
1.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
1.2 Services Market 2019-2024 ($M) - Global Industry Research
1.2.1 Professional Services Market 2019-2024 ($M)
1.2.2 Managed Services Market 2019-2024 ($M)
2.Global Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
2.1 Cloud Market 2019-2024 ($M) - Global Industry Research
2.2 On-Premises Market 2019-2024 ($M) - Global Industry Research
3.Global Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
3.1 Manufacturing Market 2019-2024 ($M) - Global Industry Research
3.2 Retail & E-Commerce Market 2019-2024 ($M) - Global Industry Research
3.3 Education Market 2019-2024 ($M) - Global Industry Research
3.4 Media & Entertainment Market 2019-2024 ($M) - Global Industry Research
3.5 IT & Telecommunication Market 2019-2024 ($M) - Global Industry Research
3.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Global Industry Research
3.7 Transportation & Logistics Market 2019-2024 ($M) - Global Industry Research
3.8 Utilities Market 2019-2024 ($M) - Global Industry Research
3.9 Government & Public Market 2019-2024 ($M) - Global Industry Research
4.Global Customer Self-Service Software Market Analysis By Type Market 2019-2024 (Volume/Units)
4.1 Solutions Market 2019-2024 (Volume/Units) - Global Industry Research
4.1.1 Web Self-Service Market 2019-2024 (Volume/Units)
4.1.2 Mobile Self-Service Market 2019-2024 (Volume/Units)
4.1.3 Intelligent Virtual Assistants Market 2019-2024 (Volume/Units)
4.1.4 Social Media & Community Self-Service Market 2019-2024 (Volume/Units)
4.1.5 E-Mail Management Market 2019-2024 (Volume/Units)
4.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 (Volume/Units)
4.2 Services Market 2019-2024 (Volume/Units) - Global Industry Research
4.2.1 Professional Services Market 2019-2024 (Volume/Units)
4.2.2 Managed Services Market 2019-2024 (Volume/Units)
5.Global Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 (Volume/Units)
5.1 Cloud Market 2019-2024 (Volume/Units) - Global Industry Research
5.2 On-Premises Market 2019-2024 (Volume/Units) - Global Industry Research
6.Global Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 (Volume/Units)
6.1 Manufacturing Market 2019-2024 (Volume/Units) - Global Industry Research
6.2 Retail & E-Commerce Market 2019-2024 (Volume/Units) - Global Industry Research
6.3 Education Market 2019-2024 (Volume/Units) - Global Industry Research
6.4 Media & Entertainment Market 2019-2024 (Volume/Units) - Global Industry Research
6.5 IT & Telecommunication Market 2019-2024 (Volume/Units) - Global Industry Research
6.6 Healthcare & Life Sciences Market 2019-2024 (Volume/Units) - Global Industry Research
6.7 Transportation & Logistics Market 2019-2024 (Volume/Units) - Global Industry Research
6.8 Utilities Market 2019-2024 (Volume/Units) - Global Industry Research
6.9 Government & Public Market 2019-2024 (Volume/Units) - Global Industry Research
7.North America Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
7.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
7.1.1 Web Self-Service Market 2019-2024 ($M)
7.1.2 Mobile Self-Service Market 2019-2024 ($M)
7.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
7.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
7.1.5 E-Mail Management Market 2019-2024 ($M)
7.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
7.2 Services Market 2019-2024 ($M) - Regional Industry Research
7.2.1 Professional Services Market 2019-2024 ($M)
7.2.2 Managed Services Market 2019-2024 ($M)
8.North America Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
8.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
8.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
9.North America Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
9.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
9.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
9.3 Education Market 2019-2024 ($M) - Regional Industry Research
9.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
9.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
9.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
9.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
9.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
9.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
10.South America Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
10.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
10.1.1 Web Self-Service Market 2019-2024 ($M)
10.1.2 Mobile Self-Service Market 2019-2024 ($M)
10.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
10.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
10.1.5 E-Mail Management Market 2019-2024 ($M)
10.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
10.2 Services Market 2019-2024 ($M) - Regional Industry Research
10.2.1 Professional Services Market 2019-2024 ($M)
10.2.2 Managed Services Market 2019-2024 ($M)
11.South America Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
11.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
11.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
12.South America Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
12.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
12.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
12.3 Education Market 2019-2024 ($M) - Regional Industry Research
12.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
12.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
12.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
12.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
12.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
12.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
13.Europe Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
13.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
13.1.1 Web Self-Service Market 2019-2024 ($M)
13.1.2 Mobile Self-Service Market 2019-2024 ($M)
13.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
13.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
13.1.5 E-Mail Management Market 2019-2024 ($M)
13.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
13.2 Services Market 2019-2024 ($M) - Regional Industry Research
13.2.1 Professional Services Market 2019-2024 ($M)
13.2.2 Managed Services Market 2019-2024 ($M)
14.Europe Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
14.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
14.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
15.Europe Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
15.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
15.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
15.3 Education Market 2019-2024 ($M) - Regional Industry Research
15.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
15.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
15.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
15.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
15.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
15.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
16.APAC Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
16.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
16.1.1 Web Self-Service Market 2019-2024 ($M)
16.1.2 Mobile Self-Service Market 2019-2024 ($M)
16.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
16.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
16.1.5 E-Mail Management Market 2019-2024 ($M)
16.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
16.2 Services Market 2019-2024 ($M) - Regional Industry Research
16.2.1 Professional Services Market 2019-2024 ($M)
16.2.2 Managed Services Market 2019-2024 ($M)
17.APAC Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
17.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
17.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
18.APAC Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
18.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
18.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
18.3 Education Market 2019-2024 ($M) - Regional Industry Research
18.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
18.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
18.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
18.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
18.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
18.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research
19.MENA Customer Self-Service Software Market Analysis By Type Market 2019-2024 ($M)
19.1 Solutions Market 2019-2024 ($M) - Regional Industry Research
19.1.1 Web Self-Service Market 2019-2024 ($M)
19.1.2 Mobile Self-Service Market 2019-2024 ($M)
19.1.3 Intelligent Virtual Assistants Market 2019-2024 ($M)
19.1.4 Social Media & Community Self-Service Market 2019-2024 ($M)
19.1.5 E-Mail Management Market 2019-2024 ($M)
19.1.6 Interactive Voice Response & Interactive Text Response Market 2019-2024 ($M)
19.2 Services Market 2019-2024 ($M) - Regional Industry Research
19.2.1 Professional Services Market 2019-2024 ($M)
19.2.2 Managed Services Market 2019-2024 ($M)
20.MENA Customer Self-Service Software Market Analysis By Deployment Type Market 2019-2024 ($M)
20.1 Cloud Market 2019-2024 ($M) - Regional Industry Research
20.2 On-Premises Market 2019-2024 ($M) - Regional Industry Research
21.MENA Customer Self-Service Software Market Analysis By Vertical Market 2019-2024 ($M)
21.1 Manufacturing Market 2019-2024 ($M) - Regional Industry Research
21.2 Retail & E-Commerce Market 2019-2024 ($M) - Regional Industry Research
21.3 Education Market 2019-2024 ($M) - Regional Industry Research
21.4 Media & Entertainment Market 2019-2024 ($M) - Regional Industry Research
21.5 IT & Telecommunication Market 2019-2024 ($M) - Regional Industry Research
21.6 Healthcare & Life Sciences Market 2019-2024 ($M) - Regional Industry Research
21.7 Transportation & Logistics Market 2019-2024 ($M) - Regional Industry Research
21.8 Utilities Market 2019-2024 ($M) - Regional Industry Research
21.9 Government & Public Market 2019-2024 ($M) - Regional Industry Research

LIST OF FIGURES

1.US Customer Self-service Software Market Revenue, 2019-2024 ($M)
2.Canada Customer Self-service Software Market Revenue, 2019-2024 ($M)
3.Mexico Customer Self-service Software Market Revenue, 2019-2024 ($M)
4.Brazil Customer Self-service Software Market Revenue, 2019-2024 ($M)
5.Argentina Customer Self-service Software Market Revenue, 2019-2024 ($M)
6.Peru Customer Self-service Software Market Revenue, 2019-2024 ($M)
7.Colombia Customer Self-service Software Market Revenue, 2019-2024 ($M)
8.Chile Customer Self-service Software Market Revenue, 2019-2024 ($M)
9.Rest of South America Customer Self-service Software Market Revenue, 2019-2024 ($M)
10.UK Customer Self-service Software Market Revenue, 2019-2024 ($M)
11.Germany Customer Self-service Software Market Revenue, 2019-2024 ($M)
12.France Customer Self-service Software Market Revenue, 2019-2024 ($M)
13.Italy Customer Self-service Software Market Revenue, 2019-2024 ($M)
14.Spain Customer Self-service Software Market Revenue, 2019-2024 ($M)
15.Rest of Europe Customer Self-service Software Market Revenue, 2019-2024 ($M)
16.China Customer Self-service Software Market Revenue, 2019-2024 ($M)
17.India Customer Self-service Software Market Revenue, 2019-2024 ($M)
18.Japan Customer Self-service Software Market Revenue, 2019-2024 ($M)
19.South Korea Customer Self-service Software Market Revenue, 2019-2024 ($M)
20.South Africa Customer Self-service Software Market Revenue, 2019-2024 ($M)
21.North America Customer Self-service Software By Application
22.South America Customer Self-service Software By Application
23.Europe Customer Self-service Software By Application
24.APAC Customer Self-service Software By Application
25.MENA Customer Self-service Software By Application
26.Microsoft Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.Oracle Corporation, Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.SAP SE, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Key Innovators, Sales /Revenue, 2015-2018 ($Mn/$Bn)