Unified Communication as a Service (UCaaS) Market - Industry Analysis, Market Size, Share, Trends,Application Analysis, Growth and Forecast 2019 - 2025

Report Code: ITR 65319 Report Format: PDF + Excel Database

Unified Communication as a Service (UCaaS) Market Overview:

Cloud service adaptability and its popularity in modern business enterprises is a prompting innovation in the global IT market. According to CISCO’s global cloud traffic analysis, 20.6 zettabytes of data is consumed by cloud services annually globally.[1] This index resonates with the fact that in forthcoming years there will be an upsurge in global cloud traffic. Cloud-based Unified Communication as a Service (UCaaS) is a digital transformation for strengthening business tasks, the global market gained a revenue of $22 billion as of 2018. As an alternative to enterprise communication platform, UCaaS replaces additional liability such as deployment of on-premises software, IT support team, and multiple pay-offs. For reliable communication to global businesses, UCaaS support diverse features including unified instant messaging, Voice over Internet Protocols (VoIP), single user interface, flexible device connectivity, updated software systems, and cost-efficient operations. Growth in cloud IT-led transition is boosting the UCaaS market growth. High demand from large, medium, and small scale enterprises will boost the global UCaaS market and expected to grow with a CAGR of 11.1% through 2025.

UCaaS Market Outlook:

92% of Americans say they have purchased something on Amazon, as per NPR/Marist poll.[2] Online businesses are gaining high consumer demand and building strong relationship with users through multiple customer oriented services facilitated by UCaaS cloud utility which include chatbots, audio conferencing, and automated customer query response. Other web services such as Airbnb hospitality services and Uber transportation network are also deploying UCaaS facility to gain huge customer base. The reflective demand growth of unified communication services, economic stability, and advancement in the technology and business sector are driving factors for North America’s contribution of 23% in global UCaaS market. Global UCaaS market will experience compounding profit income and an effective increase in demand from enterprise collaboration with a robust CAGR of 37% during the forecast period of 2019-2025.

UCaaS Market Growth Drivers:

· IT solutions offer under a single roof-UcaaS reduces in-house software and hardware complications being solely undertaken by a third party service provider. This help the business entrepreneurs to focus on primary subjects without any diverted response attributing to UCaaS market growth.

· Organizations dependency on communication induce innovations and established clientele reliance through various channels such as web-based texting, screen sharing, and video and voice media that majorly influences the UCaaS market demand.

· Additional digital features of pay per use services, incorporating several apps in single-user interface, strong networking infrastructure, and replacing conventional telephonic system with VoIP solutions are constantly boosting the UCaaS market scope.

UCaaS Market Challenges:

Cloud computing majorly involve UCaaS integrators and service providers that make it essential to choose the right vendor. In order to provide low cost services, UCaaS eliminate essential cloud IT requirement which leads to significant drawbacks such as security breach and data backup redundancy caused by inadequate data controlling environment.

UCaaS Market Key Players:

The key players in the global UCaaS market are Microsoft Corporation (U.S.), Cisco Systems (U.S.), 8x8, Inc. (U.S.), Verizon Enterprise Solutions (U.S.), Avaya, Inc. (U.S.) AT&T, Inc. (U.S.), BT Group plc (UK), Centile Telecom Applications (France), DXC Technology Co. (U.S.), Fuze (U.S.), IBM Corporation (U.S.), Mitel Networks Corporation (Canada), NTT Communications (Japan), Orange Business Services (France), RingCentral, Inc. (U.S.), Vonage (U.S.), West Corporation (U.S.), and others.

Microsoft Corporation is a multinational technology company dealing with computer and computing related services. Company offer cloud services to organizations, business enterprises, government agencies, and others. It also deliver UCaaS services to its customers with Microsoft 365 integrated audio, video, messaging, and meeting solutions.

UCaaS Market Trends:

AI Induced Automated Transcription:

Speech-to-text transcription with technologically advanced AI and ML systems will lead the market in forthcoming years with ability to transcribe video and audio conference calls. The recent trend of cloud UCaaS will provide new solutions to communication-led business transition with automated transcription, response identification and instantly deliver the appropriate description, details, and solutions via text messages to the second party. Reducing human engagement by providing AI incorporated UCaaS will offer virtual solution, improve the accuracy, and customer satisfaction when applied to e-commerce and web-based businesses. 

UCaaS Market Research Scope:

The base year of the study is 2018, with forecast done up to 2025. The study presents a thorough analysis of the competitive landscape, taking into account the market shares of the leading companies. It also provides information on unit shipments. These provide the key market participants with the necessary business intelligence and help them to understand the future of the UCaaS market. The assessment include the forecast, an overview of the competitive structure, the market shares of the competitors, as well as the market trends, market demands, market drivers, market challenges, and product analysis. The market drivers and restraints have been assessed to fathom their impact over the forecast period. This report further identifies the key opportunities for growth while also detailing the key challenges and possible threats. The key areas of focus include the types of UCaaS in UCaaS market, and their specific applications in different areas.

UCaaS Market: Industry Coverage:

Global UCaaS market can be bifurcated on the basis of component, organization size, and industry. Component segment include telephony, unified messaging, conferencing, and collaboration platforms and applications. Based on organization size, categorization includes small businesses, medium businesses, enterprises, and large enterprises. On the basis of industry, this market is divided into banking, financial and insurance, telecom and IT, consumer goods and retail, healthcare, public sector and utilities, logistics and transportation, travel and hospitality, and others.

The UCaaS market also analyzes the major geographic regions for the market as well as the major countries for the market in these regions. The regions and countries covered in the study include:     

•           North America: The U.S., Canada, Mexico

•           South America: Brazil, Venezuela, Argentina, Ecuador, Peru, Colombia, Costa Rica

•           Europe: The U.K., Germany, Italy, France, the Netherlands, Belgium, Spain, Denmark

•           APAC: China, Japan, Australia, South Korea, India, Taiwan, Malaysia, Hong Kong

•           Middle East and Africa: Israel, South Africa, Saudi Arabia


Reference:

[1] https://www.cisco.com/c/en/us/solutions/service-provider/visual-networking-index-vni/index.html#~mobile-forecast

[2] https://www.npr.org/2018/06/06/615137239/what-americans-told-us-about-online-shopping-says-a-lot-about-amazon

1. Unified Communication As A Service Market - Overview
        1.1 Definitions and Scope
2. Unified Communication As A Service Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Unified Communication As A Service Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Unified Communication As A Service Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Unified Communication As A Service Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Unified Communication As A Service Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Unified Communication As A Service Market - Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Unified Communication as A Service Market Analysis By Component (Market Size -$Million / $Billion)
8.1 Telephony
8.2 Unified Messaging
8.3 Conferencing
8.4 Collaboration Platforms & Application
9. Unified Communication as A Service Market Analysis By Organization Size (Market Size -$Million / $Billion)
9.1 Small Businesses
9.2 Medium Businesses
9.3 Enterprises
9.4 Large Enterprises
10. Unified Communication as A Service Market Analysis By Industry (Market Size -$Million / $Billion)
10.1 Banking, Financial Service and Insurance 
10.2 Telecom & IT
10.3 Consumer Goods & Retail
10.4 Healthcare
10.5 Public Sector & Utilities
10.6 Logistics & Transportation
10.7 Travel & Hospitality
10.8 Other Industries
11. Unified Communication As A Service - By Geography (Market Size -$Million / $Billion)
        11.1 Unified Communication As A Service Market - North America Segment Research
        11.2 North America Market Research (Million / $Billion)
            11.2.1 Segment type Size and Market Size Analysis
            11.2.2 Revenue and Trends
            11.2.3 Application Revenue and Trends by type of Application
            11.2.4 Company Revenue and Product Analysis
            11.2.5 North America Product type and Application Market Size
                  11.2.5.1 U.S
                  11.2.5.2 Canada
                  11.2.5.3 Mexico
                  11.2.5.4 Rest of North America
        11.3 Unified Communication As A Service- South America Segment Research
        11.4 South America Market Research (Market Size -$Million / $Billion)
            11.4.1 Segment type Size and Market Size Analysis
            11.4.2 Revenue and Trends
            11.4.3 Application Revenue and Trends by type of Application
            11.4.4 Company Revenue and Product Analysis
            11.4.5 South America Product type and Application Market Size
                  11.4.5.1 Brazil
                  11.4.5.2 Venezuela
                  11.4.5.3 Argentina
                  11.4.5.4 Ecuador
                  11.4.5.5 Peru
                  11.4.5.6 Colombia
                  11.4.5.7 Costa Rica
                  11.4.5.8 Rest of South America
        11.5 Unified Communication As A Service- Europe Segment Research
        11.6 Europe Market Research (Market Size -$Million / $Billion)
            11.6.1 Segment type Size and Market Size Analysis
            11.6.2 Revenue and Trends
            11.6.3 Application Revenue and Trends by type of Application
            11.6.4 Company Revenue and Product Analysis
            11.6.5 Europe Segment Product type and Application Market Size
                  11.6.5.1 U.K
                  11.6.5.2 Germany
                  11.6.5.3 Italy
                  11.6.5.4 France
                  11.6.5.5 Netherlands
                  11.6.5.6 Belgium
                  11.6.5.7 Denmark
                  11.6.5.8 Spain
                  11.6.5.9 Rest of Europe
        11.7 Unified Communication As A Service - APAC Segment Research
        11.8 APAC Market Research (Market Size -$Million / $Billion)
            11.8.1 Segment type Size and Market Size Analysis
            11.8.2 Revenue and Trends
            11.8.3 Application Revenue and Trends by type of Application
            11.8.4 Company Revenue and Product Analysis
            11.8.5 APAC Segment - Product type and Application Market Size
                  11.8.5.1 China
                  11.8.5.2 Australia
                  11.8.5.3 Japan
                  11.8.5.4 South Korea
                  11.8.5.5 India
                  11.8.5.6 Taiwan
                  11.8.5.7 Malaysia
                  11.8.5.8 Hong kong
                  11.8.5.9 Rest of APAC
        11.9 Unified Communication As A Service - Middle East Segment and Africa Segment Research
        11.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            11.10.1 Segment type Size and Market Size Analysis
            11.10.2 Revenue and Trend Analysis
            11.10.3 Application Revenue and Trends by type of Application
            11.10.4 Company Revenue and Product Analysis
            11.10.5 Middle East Segment Product type and Application Market Size
                  11.10.5.1 Israel
                  11.10.5.2 Saudi Arabia
                  11.10.5.3 UAE
            11.10.6 Africa Segment Analysis
                  11.10.6.1 South Africa
                  11.10.6.2 Rest of Middle East & Africa
12. Unified Communication As A Service Market - Entropy
        12.1 New product launches
        12.2 M&A s, collaborations, JVs and partnerships
13. Unified Communication As A Service Market - Industry / Segment Competition landscape Premium
        13.1 Market Share Analysis
            13.1.1 Market Share by Country- Top companies
            13.1.2 Market Share by Region- Top 10 companies
            13.1.3 Market Share by type of Application - Top 10 companies
            13.1.4 Market Share by type of Product / Product category- Top 10 companies
            13.1.5 Market Share at global level - Top 10 companies
            13.1.6 Best Practises for companies
14. Unified Communication As A Service Market - Key Company List by Country Premium
15. Unified Communication As A Service Market Company Analysis
15.1 Market Share, Company Revenue, Products, M&A, Developments
15.2 8x8, Inc. 
15.3 BT Group
15.4 Cisco Systems, Inc. 
15.5 Computer Sciences Corporation
15.6 Microsoft Corporation
15.7 Polycom, Inc.
15.8 Star2star Communications
15.9 Verizon Communications, Inc. 
15.10 Voss Solutions
15.11 West Corporation
15.12 Company 8
15.13 Company 9 & More
*Financials would be provided on a best efforts basis for private companies
16. Unified Communication As A Service Market - Appendix
        16.1 Abbreviations
        16.2 Sources
17. Unified Communication As A Service Market - Methodology
        17.1 Research Methodology
            17.1.1 Company Expert Interviews
            17.1.2 Industry Databases
            17.1.3 Associations
            17.1.4 Company News
            17.1.5 Company Annual Reports
            17.1.6 Application Trends
            17.1.7 New Products and Product database
            17.1.8 Company Transcripts
            17.1.9 R&D Trends
            17.1.10 Key Opinion Leaders Interviews
            17.1.11 Supply and Demand Trends

List of Tables

1 US Unified Communication as a Service (UCaaS) Market Size 2018
2 Canada Unified Communication as a Service (UCaaS) Market Share 2018
3 Brazil Unified Communication as a Service (UCaaS) Market Outlook 2019 - 2023
4 Mexico Unified Communication as a Service (UCaaS) Market Research 2018
5 Germany Unified Communication as a Service (UCaaS) Market Trends 2019 - 2023 
6 France Unified Communication as a Service (UCaaS) Market Growth 2019 - 2023 
7 UK Unified Communication as a Service (UCaaS) Market Demand 2019 - 2023 
8 Italy Unified Communication as a Service (UCaaS) Market Segmentation 2018
9 Russia Unified Communication as a Service (UCaaS) Market Analysis 2019 - 2023
10 China Unified Communication as a Service (UCaaS) Market Revenue 2019 - 2023
11 Japan Unified Communication as a Service (UCaaS) Market Volume 2019 - 2023
12 South Korea Unified Communication as a Service (UCaaS) Market Potential 2019 - 2023
13 India Unified Communication as a Service (UCaaS) Market Leaders 2018
14 Saudi Arabia Unified Communication as a Service (UCaaS) Market Forecast 2019 - 2023 
15 Kuwait Unified Communication as a Service (UCaaS) Market Value 2018

List of Figures

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