Unified Communication as a Service Market Is Estimated to Reach $48.2 Billion by 2025

Published By: IndustryARC Published On : 15-Apr-2019
According to the report published by IndustryARC titled “

Unified Communication as a Service (UCaaS) Market : by Component (Telephony, Unified Messaging, Conferencing, Collaboration Platforms & Application); by Organization Size (Small Businesses, Medium Businesses, Enterprises, Large Enterprises), by Industry (BFSI, Telecom & IT, Consumer Goods & Retail, Others) – Forecast (2019 – 2025)

,”the market is estimated to reach $48.2 billion by 2025.

Browse 62 Market Tables, and 35 Figures spread through 120 Pages and go through an in-depth TOC on “

Unified Communication as a Service (UCaaS) Market


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According to a recent study from IndustryARC, the UCaaS is forecast to reach $48.2 billion marks by 2025 and is estimated to grow at a CAGR of 10% during the forecast period 2019-2025. The increasing demand and increasing adoption of UCaaS in small and medium-sized business are responsible for the growth of the UCaaS market. SMEs are increasing their investments in adoption UCaaS in their enterprises and this is expected to drive the demand for UCaaS market in future.

Telephony segment which is a voice service segment held the largest market share in 2018 and is expected to continue the same trend in the forecast period. Along with the demand of automated transmission of voice, fax and the demand for the VoIP and IP telephony in telecom & IT, logistics and transportation, BFSI and many other industries are expected to drive the UCaaS market during the forecast period. 

North America holds a major UCaaS market share in the year 2018 followed by APAC. North America is expected to continue its dominance in the forecast period. The main driver responsible for the growth of UCaaS is technological advancements, stable economy and the unified communication infrastructure demands. The increasing investments in UCaaS are also expected to drive the market in these regions.


The Major Players in this Market Include


  • 8x8, Inc
  • BT Group
  • Cisco Systems, Inc.
  • Computer Sciences Corporation
  • Microsoft Corporation
  • Polycom, Inc.
  • Star2star Communications
  • Verizon Communications, Inc.

Companies are focusing on the development of the new products to enhance the product portfolio. Cisco introduced a new product named Cisco Spark Assistant which is a voice-controlled interface for Cisco Spark meeting hardware. The new functionality will allow enterprise users to give Spark a voice command to turn up the volume, join a meeting, invite users, and more.


The various end-user industries covered in the Unified Communication Market report include:  


  • Telecom & IT
  • Telephony
  • Consumer Goods & Retail
  • BFSI
  • Healthcare
  • Public Sector & Utilities
  • Others (Logistics & Transportation, Travel & Hospitality and more)

The overall UCaaS market is also presented from the perspective of different geographic regions and the key countries for this industry.  Competitive landscape for each of the product types is highlighted and market players are profiled.

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What can you expect from the report?


The UCaaS Market is Prepared with the Main Agenda to Cover the following 20 points:

1. UCaaS Market Size by Product Categories & Application         
2. UCaaS Market trends & Relevant Market Data
3. Manufacturer Landscape                    
4. Distributor Landscape                    
5. Pricing Analysis                    
6. Top 10 End-user Analysis                
7. Product Benchmarking                    
8. Product Developments                    
9. Mergers & Acquisition Analysis                
10. Patent Analysis
11. UCaaS Market Demand Analysis (Revenue & Volume)
12. Country-level Analysis
13. Competitor Analysis
14. UCaaS Market Shares Analysis
15. Value Chain Analysis
16. Supply Chain Analysis
17. UCaaS Market Strategic Analysis
18. UCaaS Market Current & Future Market Landscape Analysis
19. Opportunity Analysis
20. UCaaS Market Revenue and Volume Analysis


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