Communication Software Market - Forecast(2024 - 2030)

Report Code: ITR 0449 Report Format: PDF + Excel

Communication Software Market Overview:

The market for communications software is in fact driven by the shift to cloud-based software to reach USD $3.1 billion by 2030 at a CAGR of 10.9%. There are several advantages that businesses can gain from cloud-based communications software solutions, such as cost reduction, scalability and user-friendliness. Cloud-based communications software eliminates the need for enterprises to invest in costly hardware and infrastructure. The software is available online and hosted on remote servers, allowing companies to pay for only what they need and reducing their initial investment.

Additionally, cloud-based communication software solutions offer a high degree of scalability, allowing organizations to increase easily or decrease their usage based on their requirements. This flexibility can help businesses avoid unnecessary expenditure on software they do not use, while also ensuring they always have the resources they need. However, Security is a major issue in the market for communication software. Companies need to make sure their data and conversations are safe from anyone who might want to get into them. Digital communication is becoming more and more important in today's workplaces, so communication software companies need to make sure they have strong security in place to protect their customers' data. That means end-to-end security, plus two-factor authentication.

Market Snapshot:

Communication Software market - Report Coverage:

The “Communication Software market - Forecast (2023-2030)” by IndustryARC, covers an in-depth analysis of the following segments in the Communication Software Market.


By Deployment Model

  • On-Premise

  • Cloud

By Enterprise Size

  • Large Enterprises

  • Small and Medium Enterprises

By Industry Vertical

  • BFSI

  • Manufacturing

  • Retail

  • Healthcare

  • IT and Telecom

  • Others

By Geography

  • North America (U.S., Canada and Mexico)

  • Europe (Germany, France, UK, Italy, Spain, Russia and Rest of Europe),

  • Asia-Pacific (China, Japan, South Korea, India, Australia & New Zealand and Rest of Asia-Pacific),

  • South America (Brazil, Argentina, Chile, Colombia and Rest of South America)

  • Rest of the World (Middle East and Africa).


COVID-19 / Ukraine Crisis - Impact Analysis:  

  • Communication software has seen a dramatic surge in demand due to the pandemic and the social distance policies that have forced millions of people to work from home. As more businesses adopt remote working, communication software has become a fundamental tool for collaboration and productivity. Popular communication tools during the pandemic include Microsoft Teams and Zoom, as well as other cloud-based platforms such as Slack and Asana. Companies such as Trello,, and others have seen a surge in demand as customers seek ways to remain connected and organized while working remotely. Cloud-hosted software offers flexibility and scalability, making it an ideal choice for businesses that have remote employees.
  • The impact of the Russia-Ukraine war on the communication software market has been complex and multifaceted. Ukraine is home to many software development companies and IT outsourcing firms. The conflict has disrupted the operations of these companies, leading to delays in software development and impacting the availability of certain communication software products and services. The war has also affected the availability of skilled software developers and IT professionals from the region. Companies that rely on Ukrainian talent may face challenges in recruitment, which can affect their ability to innovate and expand.

Key Takeaways:

Fastest Growth of North America Region
In 2022, North America was the largest region in the world for communication software, and is expected to remain the market leader in the near future. Mobile devices have become increasingly popular, leading to an increase in the number of businesses utilizing mobile communication solutions. This has led to the development of a variety of mobile communication tools, including messaging apps, video-conferencing applications, and mobile Unified Communication tools. As more individuals opt to work remotely, the need for communication solutions that facilitate remote collaboration has grown. Remote collaboration-supporting communication systems, such as video conference, online collaboration, and virtual meeting software, are becoming increasingly popular among businesses.

The communication software market segmentation by industry vertical was dominated by the IT & Telecom sub segment.
In 2022, the market share of communication software by industry vertical was dominated by IT & telecom. As organizations continue to rely heavily on technology to support their operations, there is a growing need for communication software to assist them. This trend is particularly prevalent in the IT and telecom sectors, as businesses in these sectors require dependable communication technologies to operate their operations. Cloud-based communication systems offer a range of advantages over traditional on-premise systems, such as scalability, cost effectiveness, and flexibility. As a result, there has been a surge in demand for cloud communication software within the IT and telecom industries. Additionally, 5G technology has opened up new opportunities for communication software vendors in these sectors due to the increased bandwidth, latency, and speed of 5G networks, which enable the development of more sophisticated communication applications.

Cloud deployment model segment to experience considerable rise
Cloud-based platforms dominated the market by deployment model in 2022. With more employees working remotely, there's a growing need for teams to work together efficiently. Cloud platforms let you access teamwork tools from your phone, and they've got all the bells and whistles like the ability to keep track of what's going on and review it later. The pandemic has made it even more important to use cloud-based tools, like IM and VCS, to stay in touch with the organization while the employee is away. Cloud-based tools let remote teams manage projects no matter how big or small, and they help streamline company's operations too. These are expected to be the main factors driving the market for communication software in 2022.

Remote Work and Collaboration Needs are driving the market
The shift toward remote work, accelerated by the COVID-19 pandemic, has created a growing need for communication tools that enable employees to communicate and collaborate effectively from various locations. Communication software provides the means for remote teams to stay connected in real time, fostering productivity and teamwork. Many organizations have distributed teams that may be spread across different cities, countries, or continents. Communication software bridges the gap between team members who are not physically co-located, allowing them to communicate effortlessly through messaging, video conferencing, and collaboration tools.

Concerns about Data Privacy and Compliance may hamper the market expansion
The regulatory landscape governing data privacy is complex and constantly evolving. Different regions and countries have their own data protection laws, such as GDPR in Europe, CCPA in California, and HIPAA in the United States. Compliance with these regulations requires a deep understanding of their specific requirements and potential legal consequences for non-compliance. Communication software often involves the transfer of data across international borders. Compliance with regulations like GDPR requires careful consideration of data transfer mechanisms, such as Standard Contractual Clauses or Binding Corporate Rules, to ensure that data remains protected when crossing borders.
Communication Software Market Share (%) By Region, 2022 

Key Market Players: 

Product/Service launches, approvals, patents and events, acquisitions, partnerships and collaborations are key strategies adopted by players in the Communication Software Market. The top 10 companies in this industry are listed below:
  1. Microsoft
  2. Zoom
  3. Cisco
  4. Slack Technologies (Salesforce)
  5. Atlassian
  6. Twilio
  7. RingCentral
  8. Avaya
  9. 8x8
  10. Verizon

Scope of Report: 

Report MetricDetails

Base Year Considered


Forecast Period




Market Size in 2030

$3.1 billion

Segments Covered

By Deployment Model, By Enterprise Size, By Industry Vertical, By Geography

Geographies Covered

North America (U.S., Canada and Mexico), Europe (Germany, France, UK, Italy, Spain, Russia and Rest of Europe), Asia-Pacific (China, Japan, South Korea, India, Australia, New Zealand and Rest of Asia-Pacific), South America (Brazil, Argentina, Chile, Colombia and Rest of South America), Rest of the World (Middle East and Africa).

Key Market Players

  1. Microsoft

  2. Zoom

  3. Cisco

  4. Slack Technologies (Salesforce)

  5. Atlassian

  6. Twilio

  7. RingCentral

  8. Avaya

  9. 8x8

  10. Verizon

For more Information and Communications Technology Market reports, please click here
1. Communication Software Market - Overview
    1.1 Definitions and Scope
2. Communication Software Market - Executive Summary
3. Communication Software Market - Comparative Analysis
    3.1 Company Benchmarking - Key Companies
    3.2 Global Financial Analysis - Key Companies
    3.3 Market Size Analysis - Key Companies
    3.4 Patent Analysis
    3.5 Pricing Analysis
4. Communication Software Market - Start-up Companies Scenario
    4.1 Key Start-up Company Analysis by
        4.1.1 Investment
        4.1.2 Revenue
        4.1.3 Venture Capital and Funding Scenario
5. Communication Software Market – Market Entry Scenario Premium
    5.1 Regulatory Framework Overview
    5.2 New Business and Ease of Doing Business Index
    5.3 Case Studies of Successful Ventures
6. Communication Software Market - Forces
    6.1 Market Drivers
    6.2 Market Constraints/Challenges
    6.3 Porter's Five Force Model
        6.3.1 Bargaining power of suppliers
        6.3.2 Bargaining powers of customers
        6.3.3 Threat of new entrants
        6.3.4 Rivalry among existing players
        6.3.5 Threat of substitutes
7. Communication Software Market – Strategic Analysis
    7.1 Value Chain Analysis
    7.2 Opportunities Analysis
    7.3 Market Life Cycle
8. Communication Software Market – by Deployment Model (Market Size – $Million/$Billion) 
    8.1 On-Premises
    8.2 Cloud
9. Communication Software Market – by Enterprise Size (Market Size – $Million/$Billion) 
    9.1 Large Enterprises
    9.2 Small and Medium Enterprises
10. Communication Software Market – by Industry Vertical (Market Size – $Million/$Billion) 
    10.1 BFSI
    10.2 Manufacturing
    10.3 Retail
    10.4 Healthcare
    10.5 IT and Telecom
    10.6 Others
11. Communication Software Market – by Geography (Market Size – $Million/$Billion) 
    11.1 North America
        11.1.1 The U.S.
        11.1.2 Canada
        11.1.3 Mexico
    11.2 Europe
        11.2.1 The UK
        11.2.2 Germany
        11.2.3 France
        11.2.4 Italy
        11.2.5 Spain
        11.2.6 Russia
        11.2.7 The Rest of Europe
    11.3 Asia-Pacific
        11.3.1 China
        11.3.2 India
        11.3.3 Japan
        11.3.4 South Korea
        11.3.5 Australia & New Zealand
        11.3.6 The Rest of Asia-Pacific
    11.4 South America
        11.4.1 Brazil
        11.4.2 Argentina
        11.4.3 Chile
        11.4.4 Colombia
        11.4.5 The Rest of South America
    11.5 The Rest of the World
        11.5.1 The Middle East
        11.5.2 Africa
12. Communication Software Market – Entropy
13. Communication Software Market – Industry/Segment Competition Landscape
    13.1 Market Size Analysis
        13.1.1 Market Size by Product Type – Key Companies
        13.1.2 Market Size by Region – Key Companies
        13.1.3 Market Size by Country – Key Companies
    13.2 Competition Matrix
    13.3 Best Practices for Companies
14. Communication Software Market – Key Company List by Country Premium
15. Communication Software Market - Company Analysis
    15.1 Nudge Rewards, Inc.
    15.2 Workvivo Limited
    15.3 Beekeeper AG
    15.4 Sociabble, Inc.
    15.5 SocialChorus, Inc.
    15.6 OurPeople
    15.7 Poppulo
    15.8 GuideSpark
    15.9 Smarp
    15.10 theemployeeapp

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The Communication Software Market is projected to grow at 10.9% CAGR during the forecast period 2023-2030.

Communication Software Market size is estimated to be $1.4 billion in 2023 and is projected to reach $3.1 billion by 2030.

The Top Companies in the Communication Software market are Microsoft, Zoom, 8x8, Salesforce/Slack and Cisco.

Hybrid Work Environments, Artificial Intelligence (AI) and Automation, Enhanced Video Conferencing, Security and Privacy, Customization and Personalization, APIs and Integration Ecosystems are some major trends that will shape the Communication Software market in the future.

Remote Work and Telecommuting, Unified Communication Needs, Cloud Computing Adoption, Video Conferencing and Virtual Events, Security and Compliance Concerns , AI-Powered Personalization, IoT Integration, Education and E-Learning are some driving factors and opportunities for the Communication Software market.